Priyanka Gokhale
Nagpur
Summary
Versatile and hard-working individual offering 8 years of experience in customer service as an international cabin crew and office administrator. Knowledgeable about all facets of customer service and clerical requirements. Takes on multiple administrative tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
AG Electronics
12.2019 - 12.2023
- Drafted memos, letters and marketing copy to support business objectives and growth.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Collected, sorted, distributed and sent mail and packages.
- Received and routed business correspondence to correct departments and staff members.
- Balanced customer schedules and maximum load levels when scheduling appointments.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Cabin Crew
Singapore Airlines
09.2015 - 09.2019
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Identify,document and analyse cabin maintenance issues and promptly report findings to the inflight manager.
- Oversee the maintenance of comfort,safety and security of all passengers by utilising a client centric work ethic.
- Served Business,Premium-Economy & Economy class passengers with utmost finesse,creating a rapport making sure all customers get a 5 star service.
- Resolved customer conflicts during flights,including issues with disorderly customers & medical emergencies.
- Exercised extensive product knowledge and selling techniques with learned personality behaviors to best service customers on the products they purchased from KrisShop catalogue.
Education
Business Management
Lady Amritbai Daga College & SMT.Ratnidevi College
Nagpur07.2015
Skills
- Interpersonal skills
- Cross Cultural Competency
- Customer/Client relations
- Organization and Multitasking skills
- Adaptability and Attention to detail
- Ability to work under pressure
- Teamwork and Conflict Resolution
- Excellent Written and Verbal Communication
- Proficient in MS office
Additional Information
Specialist diploma in Integrated Digital Delivery ( IDD )
FEB 2022 - AUG 2022
Certification
- Institute : International Facility Management Association
- Essentials of Facility Management
- Introduction to Facility Management
- Introduction to Operations & Maintenance
- The Basics of Building Systems
- The Application of Technology
- The Implications of Health & Safety in Managing Buildings
- Supervisory Roles in Facility Work Management
- Applying Work Management to Building Systems
- Work Management Tools in Facility Management
- Managing Contractors in Facility Management
- Managing & Tracking Customer Relations in Facility Management
Languages
Marathi
Native language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Office Manager
AG Electronics
12.2019 - 12.2023
Cabin Crew
Singapore Airlines
09.2015 - 09.2019
Business Management
Lady Amritbai Daga College & SMT.Ratnidevi College
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