Priyanka Gupta

• Lead IT transformation initiatives by translating business requirements into scalable technical solutions, boosting process efficiency by 25%.
• Created automated dashboards using Power BI, Tableau, Jira, and Excel, enabling leadership with actionable insights and real-time reporting.
• Improved incident and problem management workflows through Jira, Tableau, ServiceNow, BMC Remedy, Confluence, and Azure, ensuring faster resolution, and improved service quality.
• Collaborated with cross-functional teams and stakeholders to implement ITIL-based practices, enhancing governance, and driving seamless project rollouts.

Key Highlights:

• Streamlined back of house (BOH), reducing turnaround by 50%.
• Implemented a dashboard solution that improved reporting accuracy by 20%.

• Conducted walk-through demonstrations of proposed process changes to stakeholders.
• Supported businesses in collecting and analyzing data to evaluate existing business processes, and a compelling communication style.
• Earned internal recognition, Star of the Month, and Service & Community Award for exceptional performance and reliability.

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