PRIYANKA SATISH POOJARI
Dombivali
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Paid Account Manager
Amazon Seller Service Pvt Ltd
03.2022 - Current
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
Account Manager
Housing.com
07.2021 - 03.2022
- Connecting with brokers, understanding their needs & accordingly fixing up meetings for the discussions of products & finalizing the deals.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Assistant Manager
99Acres
04.2020 - 07.2021
- Handling overall new business development segment- Key Accounts (Real estate broker business)
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Provided input on pricing strategy based on analysis of market conditions while remaining competitive within industry standards.
- Established strong relationships with key clients, securing repeat business and fostering long-term partnerships.
Senior Executive
99Acres
08.2019 - 03.2020
- Generating business from the brokers segment for the firm.
- Delivered comprehensive presentations showcasing product features and benefits, captivating audiences and driving increased sales volume.
- Identified areas of opportunity within existing client accounts, upselling products or services as appropriate to drive additional revenue generation.
- Optimized CRM systems usage ensuring accurate data entry which resulted in better lead tracking and enhanced customer followups.
- Analyzed market trends and competitor strategies, adjusting sales approaches accordingly for maximum effectiveness.
- Mentored junior sales representatives, providing guidance and support that fostered professional growth and improved overall team performance.
- Developed strong client relationships through consistent communication and excellent customer service, resulting in repeat business.
Sales Intern
Jet Airways
05.2018 - 07.2018
- Improved lead conversion rates by promptly following up on inbound inquiries via phone or email communication channels.
- Increased customer engagement by providing tailored product recommendations and information.
- Managed time effectively to maximize daily outreach efforts while maintaining a high level of customer service quality.
- Implemented feedback from supervisors to continuously improve communication skills and overall effectiveness within the role.
- Conducted market research to identify new opportunities for expanding the company''s client base.
Assistant Teacher-(Part Time)
Jai Bharat English High School
06.2016 - 04.2017
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
Education
MBA - Marketing
Dr. V.N. BRIMS, University of Mumbai
10-2020
BBI - FINANCE
MAT.K.M. Patel college
04.2016
HSC - Commerce
D.K.V.C College
02.2014
SSC - English
R.I. Vidya Mandir
03.2012
Skills
- Good knowledge of Microsoft Office applications like MS Word, MS Excel and PowerPoint
- Teamwork and collaboration
- Client relationship management
- Strategic planning
- Issue resolution
- Networking skills
- Account development
- Team Training
- Cross-functional collaboration
Accomplishments
- Presented and Published a research article titled Priyadarshini Taxi Service – An innovation in women empowerment in One Day National Conference on12th October2018.
- Participated as Examiner to evaluate students in Interaction Round of Student of the Year Contest-2018 at Thane.
- Participated as management trainee in organizing Mahalaxmi Saras2018 held between17th January2018 to29th January2018.
- First prize in essay competition by Central Bank of India held in the year2017.
Certification
- Online Course via Udemy, Inc.-Value Centric Selling- How to Sell on Value, Not Price.
- MSCIT
Personal Brief
Languages Known: English, Hindi, Marathi, Tulu.
Hobbies and Interests
Dancing, Cooking, Travelling
Timeline
Paid Account Manager
Amazon Seller Service Pvt Ltd
03.2022 - Current
Account Manager
Housing.com
07.2021 - 03.2022
Assistant Manager
99Acres
04.2020 - 07.2021
Senior Executive
99Acres
08.2019 - 03.2020
Sales Intern
Jet Airways
05.2018 - 07.2018
Assistant Teacher-(Part Time)
Jai Bharat English High School
06.2016 - 04.2017
BBI - FINANCE
MAT.K.M. Patel college
HSC - Commerce
D.K.V.C College
SSC - English
R.I. Vidya Mandir
- Online Course via Udemy, Inc.-Value Centric Selling- How to Sell on Value, Not Price.
- MSCIT
MBA - Marketing
Dr. V.N. BRIMS, University of Mumbai
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