Priyanka Mohan Pillai
Mumbai
Summary
Efficient Duty Manager with a proven record at Sharaf DG Bahrain, versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Enthusiastic and engaging with skill in handling challenging situations with friendly and knowledgeable support. Adept at managing customer handling and driving sales.
Overview
14
14
years of professional experience
Work History
Duty Manager
Sharaf DG Bahrain
01.2022 - 01.2023
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Inventory Controller
Sharaf DG Bahrain
01.2019 - 12.2021
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Prospected for leads to build pipeline and convert to sales opportunities.
- Integrated warehouse operations with existing and new business processes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
Customer Care Executive
Sharaf DG Bahrain
12.2008 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Assigned and designated job territories to customer care staff according to performance and history.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
BBA - Commerce
I.E.C Himachal Pradesh University
Himachal Pradesh06-2020
Skills
- Process updates
- SOP development
- ERP software
- Time management
- Attention to detail
- Relationship building
- Operational efficiency
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Duty Manager
Sharaf DG Bahrain
01.2022 - 01.2023
Inventory Controller
Sharaf DG Bahrain
01.2019 - 12.2021
Customer Care Executive
Sharaf DG Bahrain
12.2008 - 12.2018
BBA - Commerce
I.E.C Himachal Pradesh University
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