PRIYANSHU UPADHYAY
Senior Executive - Client Delivery
Mumbai
Summary
MBA (Project Management) candidate with hands-on experience in client delivery, operations management, and stakeholder coordination. Currently working as a Senior Executive at IDfy, managing enterprise clients such as PwC and Godrej, ensuring SLA adherence and process efficiency. Skilled in cross-functional coordination, escalation handling, and workflow optimization in high-volume environments. Seeking to transition into project coordination roles to apply structured planning, execution, and problem-solving capabilities.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Executive – Client Delivery
IDfy (Baldor Technologies Private Limited)
07.2023 - Current
- Manage background verification (BGV) programs for major white-collar clients such as PwC, Godrej Group of Companies, and Zydus Wellness, as well as mid-sized clients like Amazon Distributors, SrfIn Credit, and GreenCell Mobility.
- Oversee smooth execution of BGV processes and client volumes, ensuring SLA compliance and operational efficiency.
- Handle major escalations, facilitate client meetings, and align operations to meet client-specific requirements.
- Collaborate with cross-functional teams to streamline processes and improve turnaround times.
- IDfy is a company specializing in verification and compliance technology
Senior Customer Service Associate
Teleperformance (DoorDash)
04.2021 - 05.2023
- Served as a Senior Customer Service Associate for DoorDash, handling complex customer inquiries and issues
- Addressed delivery issues and grievances via email and chat to ensure prompt and effective resolutions
- Managed escalations by identifying root causes and providing tailored solutions to improve customer satisfactions
- Teleperformance is a global leader in outsourced omnichannel customer experience management
Customer Service Executive
Athena BPO Pvt. Ltd. (Vodafone, Eureka Forbes)
05.2019 - 03.2021
- Handled customer inquiries and complaints for the Vodafone process, ensuring timely resolution and customer satisfaction
- Managed grievance registration and follow-up for the Eureka Forbes process, maintaining detailed records and adhering to service-level agreements
- Athena BPO provides customer service solutions for various clients
Education
MBA - Project Management
Manipal University Jaipur
Jaipur, India 04.2001 -
Bachelor of Science - Information Technology
Smt. Parmeshwari Devi Durgadutt Tibrewala Lions Juhu College of Arts, Commerce & Science
Mumbai, India11-2019
Skills
- Proficient in Microsoft Office
- Project Coordination
- Stakeholder Management
- Analytical decision-making
- Data-driven decision making
- Client relations management
- Issue escalation management
- Collaborative team member
- Troubleshooting skills
Certification
Project Management: Foundations and Initiation
Interests
Personal Interests, Music, Cricket, MMA, and Politics
Timeline
Project Management: Foundations and Initiation
02-2026
Strategic Planning and Execution
01-2026
Analysis and Interpretation of Data
01-2026
Senior Executive – Client Delivery
IDfy (Baldor Technologies Private Limited)
07.2023 - Current
Senior Customer Service Associate
Teleperformance (DoorDash)
04.2021 - 05.2023
Customer Service Executive
Athena BPO Pvt. Ltd. (Vodafone, Eureka Forbes)
05.2019 - 03.2021
MBA - Project Management
Manipal University Jaipur
04.2001 -
Bachelor of Science - Information Technology
Smt. Parmeshwari Devi Durgadutt Tibrewala Lions Juhu College of Arts, Commerce & Science