Listening to Music, Reading Books,
Pruthviraj Lashkare
Pune
Summary
Senior Program Analyst coordinating IT support operations, client escalations, and shift handovers across desktop, network, and end-user environments. Aligns SLA management, IT asset tracking, remote support, and Microsoft Intune for Windows, Citrix, and CrowdStrike-backed systems and Windows app, AWS app. Supports clear communication to keep incidents moving to closure.
Overview
1
1
Language
5
5
Certifications
10
10
years of professional experience
Work History
Senior Program Analys
WNS Pvt. Ltd
11.2024 - Current
- Handle 30 + support tickets per shift while keeping issue triage and routing timely.
- Configure Outlook, MS-Word, MS-Excel, MS-Power-point, and O365 across Windows environments.
- Install Windows XP, Windows 7, Windows 8, Windows 10 Pro, and Windows 11, including driver setup and system restoration.
- Support Active Directory user administration, endpoint security, and Microsoft Intune enrollment for managed devices.
IT Support and Project Lead Position In-House Support
Innovative Techhub Pvt. Ltd
Pune
07.2024 - 10.2024
- Managed support for 60+ clients across Maharashtra and Pan India locations, covering in-house and client offices.
- Tracked and resolved IT issues across business types, including office systems, client sites, and remote users.
- Maintained company IT asset records for purchase, allocation, tracking, repair, and scrap activities.
- Provided support for client-sold IT assets, including VC equipment and network devices.
- Handled overall IT operations for the organization, both in India and for remote client locations.
- Coordinated support activities, escalations, and vendor follow-ups to keep service delivery moving.
- Led day-to-day project support tasks while balancing operational priorities and client responsiveness.
Team Leader
WNS Global services PVT LTD
04.2016 - 04.2024
- Support 30+ of endpoint issues daily through escalation follow-up, closure tracking, and coordination with back-end teams.
- Assign engineers based on skill level, share troubleshooting guidance, and track daily progress with consistent follow-up.
- Maintain desktop support for MS Office, Outlook, Windows, Citrix, and Windows app, AWS, VMware Player across end users.
- Administer Active Directory user access, centralized authentication, and user profile backup and restore tasks.
- Configure TCP/IP, firewall settings, LAN patching, and data card connectivity while troubleshooting network-related issues.
- Manage IT inventory, reimage systems with Ghost and WDS, and support CrowdStrike installation, policies, and audit activities.
Education
SSC - undefined
Bachelor of Computer Applications - undefined
Yashwantrao Chavan Maharashtra Open University
Akluj04-2027
HSC - undefined
Pune
Pune04-2012
Skills
- Active Directory user administration
- TCP/IP configuration
- Firewall configuration
- Remote support
- Printer support
- Microsoft Intune
- VMware Player
- Incident escalation
- SLA management
- IT asset management
Certification
A+
Interests
Personal Information
- Date of Birth: 18-03-1995
- Gender: Male
- Nationality: Indian
- Marital Status: Single
DECLARATION
I hereby declare that the above provided details are true to the best of my knowledge. Date: 11 / 9 /2026 Place: Pune (Pruthviraj Lashkare)
Timeline
Senior Program Analys
WNS Pvt. Ltd
11.2024 - Current
IT Support and Project Lead Position In-House Support
Innovative Techhub Pvt. Ltd
07.2024 - 10.2024
Team Leader
WNS Global services PVT LTD
04.2016 - 04.2024
HSC - undefined
Pune
SSC - undefined
Bachelor of Computer Applications - undefined
Yashwantrao Chavan Maharashtra Open University