P Satheesh Kumar

· Identified the gaps in the product and led build of features across engineering and design which increased yearly revenue.

· Performed Cohort Analysis that identified the opportunity to reduce the pricing for a segment of users to boost yearly revenue.

· Led cross-functional teams in the development and launch new products, resulting in a 12.4% increase in annual revenue.

· Defined product vision, strategy, and roadmap based on market trends, customer feedback, and competitive analysis.

· Conducted extensive user research and collaborated with UX/UI designers to enhance product usability, resulting in a 15% improvement in customer satisfaction scores.

· Healthcare Products solution approach which fits to the clients, The focus only on the Health IT digitalization and digitization platform creation

· Worked on HIMS/PACS/Virtual Clinics/Telemedicine/Homecare/E-Ambulance/E-ICU/Continuous Care/FHIR Platform/Data Migration platforms.

· Implemented Agile methodologies (Scrum) to improve team efficiency and product delivery timelines.

· Managed stakeholder expectations and communication, ensuring alignment with business objectives and customer needs.

· Utilized data analytics tools (e.g., Google Analytics, Zoho) to monitor product performance and drive data-driven decision-making.

· Oversaw product lifecycle from ideation to launch, including beta testing and post-launch analysis

· Identified 3rd party vendors for HIMS, PACS and engaged as a white label source code purchase revenue share model.

· Executed the vendor Tech, Commercial, SLA, Penalty, SOW evaluation, contractual and legal agreements with HIMS, PACS vendors.

· RFI/RFP Technical and Product support

· Onboarded more than 10 vendors to engaged to do the consortium or subcontracts for the Govt RFP and RFI.

• Executed the live health educational contents through OTT/ISP and MSO Network
• Implemented Virtual Clinic SaaS model to the end clients
• Implemented Home Care and continuous care monitoring solution
• Led a team of 8 IT professionals and internal stakeholders
• Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
• Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
• Managed the procurement process for IT hardware and software, ensuring timely delivery of necessary equipment to support ongoing projects.
• Developed performance metrics to evaluate IT department success and identify areas for potential improvement.
• Negotiated contracts with vendors, securing cost-effective services for the organization''s IT needs.
• Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
• Streamlined helpdesk operations by implementing standardized ticketing systems for more effective issue resolution.

· Agile Methodology process-oriented development process and management.

· Collect User stories and prepare the product backlogs.

· Prepare Scope of work, Requirements and Design documentation.

· Prepare WBS and Gantt Charts.

· Prepare Risk/Cost/Contract/Task/Quality Managements.

· Set goal meeting with Scrum master and Cross functional leads.

· Create Sprints with the help of Scrum Master.

· Prepare the deadlines and start sharing the Dashboards.

· Multiple stakeholders handling

· Frequent sprint release to the customers.

· Initiate the UAT and get the sign off.

· Prepare Training Documents and share the KT to Training Team.

· Participate the retrospective meetings.

· Document the Retrospective issues if anything and coordinate with scrum master.

· Prepare the final project closure document and get the requester signoff.

· In 4 States (Tamil Nadu, AP, Kerala, Bangalore) I have played Application Support Manager role.

· Created and brought the Helpdesk Ticketing process across Medall.

· Analyze the issues and found the Root Cause and share to Development Team.

· I have planned and placed IT Engineers in centers and ask them to support others centers through remotely by using Any Desk Application.

· L1 Team is responsible of all centers Hardware’s (Desktop, Printer, Scanners), OS, L1 Application Supports, Antivirus, PACS L1 Supports, LIS L1 Supports.

· I have created a centralized L2 DB Support Team (MS SQL Support Team) for across Medall centers.

· The team size of L2 Support Team is 7 Members.

· L1 Team assigned the DB Support tickets to L2 Members. Based on assigned tickets L2 Support team will do the DB level checking by using internally developed front end tool.

· This tool only allows to do the select query and see the table outputs.