Pulkit Chaturvedi

• Operational Efficiency :

o Implemented SMS rationalization, achieving 45% cost savings and recovering ₹28 Cr+

o Developed profitability reporting for the digital bank segment, enabling a 60% YoY profit growth strategy.

o Responsible for end-to-end expense provisioning, ensuring timely and accurate accounting of costs for monthly and quarterly financial closings

o Contributed to RBI's SLBC Expending and Deepening initiative by reporting digitally active CASA accounts across India and implementing RBI directives to improve digital adoption among non-digital account holders.

• Project Management :

o Collaborated in the development and implementation of the Simplified GST project, focusing on the integration of bulk payment capabilities for GST challans for retail users.

o Oversaw FATCA compliance updates and OVD documentation processes, ensuring adherence to internal audit standards and external regulatory norms through digital platforms.

o Handled 250–400 customer escalations daily related to Original Verified Documents (OVDs), ensuring swift resolution, regulatory compliance, and sustained customer satisfaction

• Other Initiatives :

o Led knowledge-sharing sessions (Digital IQ) with 120+ participants and organized a digital ideation contest with 1,000+ participants

o Headed the process to streamline Human Resource requirement placed vs the fulfillment process

o Successfully organized and executed team offsite programs, handling planning, vendor coordination, and budget management to ensure seamless execution.

• Onboarded and managed 1,000+ merchants, driving fintech product adoption.
• Achieved 96% YoY growth in digital transactions through strategic acquisition and training.
• Improved client conversion rate by 90% through customized product pitches and market analysis.
• Reduced churn by 75% via regular training and engagement.
• Maintained CSAT of 95% through timely grievance handling.
• Mentored a 50-member sales team, driving consistent KPI achievement.