Puneet Sinha

Results-driven Senior Operations Manager with 19+ years of progressive experience in capital markets, fund accounting, and risk management. Proven track record of leading successful transitions under Insurance, Hedge Fund, Private Equity and Risk Management, implementing enterprise risk frameworks across 34 global teams, and driving 40% operational efficiency through automation. Expert in hedge funds, private equity, insurance operations, and regulatory compliance with demonstrated success in managing cross-functional teams of 35+ professionals across APAC, EU, and US regions.

• ICM Security Master Integration: Linked security master library with I-Works, reducing manual entry by 80%
• IDP-SFTP Automation: Automated data feeds from custodian websites, saving 15 hours weekly
• Schedule D Reporting: Created macro solutions for 19 regulatory reports, improving accuracy to 99.9%
• Risk Dashboard Development: Designed leadership and client dashboards on KRM platform for real-time risk monitoring

• Successfully managed 4 major transitions: Insurance (I-Works), Private Equity (Investran), Hedge Fund (VPM), and Loans & Settlements (Virtus)
• Achieved operational excellence with 99%+ SLA adherence across all managed processes
• Recognized as top performer globally with multiple awards for innovation and leadership
• Built and mentored high-performing teams with succession planning achieving 100% coverage
• Expert in multi-jurisdictional regulatory compliance including NAIC, IFRS, and SOX requirements
• Proficient in creating SOPs, performance matrices, and error tracking systems for continuous improvement

• Expanded team from 8 to 35 members while maintaining operational excellence
• Achieved 85%+ employee satisfaction scores for 5 consecutive years (Glint surveys)
• Trained and onboarded 50+ professionals with 95% retention rate
• Built succession planning framework with 100% coverage across teams

• Implemented enterprise-wide RISK Framework across 12 Lines of Business and 34 global teams
• Achieved 100% regulatory compliance across NAIC, IFRS, and SOX requirements
• Reduced operational incidents by 35% through proactive risk mitigation strategies
• Established risk-aware culture across APAC, EU, and US regions through workshops and training

• Reduced processing time by 40% through automated solutions (ICM-Security Master, IDP, I-Works)
• Cut turnaround time by 25-30% through process improvements and innovative practices
• Automated 19 Schedule D regulatory reports achieving 99.9% accuracy
• Saved 15 hours weekly through IDP-SFTP automation from custodian websites
• Reduced manual data entry by 80% through ICM Security Master integration

• BU Award for Team Management and Process Innovation (October 2018, nominated 2020)
• Global recognition for exceptional performance (Q4 2014 and Q4 2016)
• Consistently exceeded SLA targets with 99%+ adherence across all processes
• Achieved 95%+ client satisfaction scores throughout career

• Led 15+ client transitions for Fortune 500 companies in Insurance, Hedge Funds, and Private Equity
• Successfully managed 4 major platform transitions : I-Works (Insurance), Investran (Private Equity), VPM (Hedge Fund), Virtus (Loans & Settlements)
• Completed 10+ product enhancement UAT testing with zero-defect releases
• Established operations in India for multiple US clients as first-time setups

• Maintained 99.9% accuracy in regulatory reporting and fund valuations
• Achieved 100% approval rate on SLA/KPI/BCP discussions with senior management
• Zero discrepancies in audit packages and compliance reports
• 24-hour SLA compliance for end-customer issue resolution

• Developed custom CRM reports improving data accuracy review by 35%
• Created real-time risk monitoring dashboards on KRM platform for leadership and clients
• Pioneered pilot processes for Investments, Investran, and VPM platforms
• Completed advanced certifications in AI, Machine Learning, and Risk Management