Purva Wagh
Banker
Mumbai
Summary
Dynamic professional with a proven track record at ICICI Bank, excelling in compliance controls and customer support. Recognized for building strong relationships. A quick learner with exceptional organizational skills and managing data entry.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Assistant Manager
ICICI Bank Private Limited
03.2024 - Current
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Monitored branch operations to ensure compliance with all bank regulations and laws.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Maintained compliance with all applicable regulations and policies.
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements.
- Utilized CRM software to track all client information, including contact details, sales history, and preferences.
- Exceeded sales goals by promoting products and services to maximize client financial needs.
Sales Officer
ICICI Bank Private Limited
03.2022 - 03.2024
- Developed in-depth knowledge of product range and sales techniques to maximize revenue.
- Maintained customer relationships by responding promptly to inquiries and requests.
- Assessed customer feedback regularly in order to improve service quality standards.
- Established strong relationships with existing customers while developing new ones.
- Entered data and monitored customer database to track sales activity.
Education
Bachelors (Accounting And Finance)
University of Mumbai
Mumbai 04.2001 -
HSC
Kankavli College
Kankavli05-2017
SSC
Pragat Vidyamandir Ramgad High School
Kankavli03-2015
Skills
- Compliance control
- Customer Support
- Relationship Building
- Quick Learner
- Organization Skills
- Accounting Skills
Certification
MSCIT Certification
Declaration
I hereby declare that above furnished particulars are true best to my knowledge and belief.
Timeline
Assistant Manager
ICICI Bank Private Limited
03.2024 - Current
Sales Officer
ICICI Bank Private Limited
03.2022 - 03.2024
Bachelors (Accounting And Finance)
University of Mumbai
04.2001 -
HSC
Kankavli College
SSC
Pragat Vidyamandir Ramgad High School
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