Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Purvesh Chithore

Purvesh Chithore

Software Engineer 3
Pune

Summary

Results-driven Production, Support, and DevOps Engineer with a robust background in Java backend development and automation using Python and Shell scripting. Proven ability to manage critical incidents (P0/P1), provide on-call support, and conduct root cause analysis while prioritizing service resilience and business continuity. Extensive hands-on experience with AWS and Terraform, leveraging automation to optimize workflows, enhance ticket resolution processes, and effectively scale production systems during peak demand periods. Committed to driving operational excellence and delivering high-quality solutions in fast-paced environments.

Overview

9
9
years of professional experience
4
4
Certifications

Work History

Software Engineer 3

PayPal
06.2023 - Current
  • Tech stack: Java, C++, Spring, Terraform, Jenkins and Harness (CI/CD), Datadog, Splunk, Big Query, SQL, OpenAI, GenAI, NodeJS.
  • Spearheaded the setup of foundational SRE workflows, implemented monitoring and alerting systems using Terraform, and standardized incident response documentation.
  • Actively participated in on-call rotations, swiftly mitigating P0/P1 incidents to ensure minimal impact on critical business functions.
  • Created and maintained runbooks, SOPs, and internal playbooks, driving process maturity, and reducing MTTR (Mean Time to Resolve).
  • Delivered automation solutions to eliminate recurring manual tasks, improving engineering efficiency, and operational reliability.
  • Acted as the primary technical contact for customer-reported issues, resolving complex product and infrastructure problems.
  • Contributed to service reliability improvements, capacity planning, and system audits to ensure platform stability during high-load scenarios.
  • Designed and developed an AI-powered ticket triage tool utilizing OpenAI, implementing: similarity analysis to detect duplicate issues, root cause analysis (RCA) automation, priority classification, and generative summarization.
  • Led backend development for scalable services in Java, integrating SQL and Google BigQuery for robust data ingestion and querying pipelines.
  • Contributed to the Auto-Triage project, leveraging Transformer models and OpenAI APIs to assist merchant migration from legacy systems, and streamline support workflows.


Support Engineer III & IV

Amazon India
05.2021 - 05.2023
  • Tech stack: Java, Spring, AWS tech (S3, CloudWatch, DynamoDB, Lambda, SQS), Linux, Shell & python scripting.
  • Provided ongoing production support and maintenance for customer-facing services, ensuring high availability, reliability, and performance.
  • Acted as IMR Champion and Peak Warrior, responsible for handling peak traffic events (Prime Days, festive sales), including host ordering, scaling, descaling, and performance monitoring of services.
  • Developed automation scripts in Python and Shell to streamline production support tasks, reduce manual interventions, and improve turnaround time.
  • Built and maintained automation frameworks using DJS and other tools to reduce operational overhead by automating deployment and monitoring processes.
  • Collaborated with cross-functional teams (Dev, Ops, QA) to resolve live issues, perform root cause analysis, and implement long-term fixes.

Associate Software Engineer

IBM India
08.2018 - 05.2021
  • Tech stack: Java, Win-automation, Shell, Linux, Python, SQL.
  • Worked as a developer and support engineer in Panasonic project where I wrote scripts in python, shell and Java. Panasonic consist of thousands of products, so I managed all products in IBM WebSphere application. IBM WebSphere consist of languages like Java, SQL, Tango, scripting, python, etc. Also, I worked on SharePoint as a developer.


Intern

Profitbook.net
12.2016 - 01.2017
  • Worked on Ruby on Rails. Played important role in development of small modules for Profitbook website.

Education

Bachelor of Engineering - Computer

MIT College of Engineering
Pune, India
06-2018

HSC -

Brijlal Biyani Science College
07-2014

SSC -

Panchafulaibai Harne Vidyalaya
07-2012

Skills

Python Shell

Java

Data structures

SQL, BigQuery

Terraform

CI-CD : Jenkins, Harness

Monitoring : Datadog, Splunk

AWS

Certification

  • Microsoft Certified: Azure Developer AZ-204

Timeline

Software Engineer 3

PayPal
06.2023 - Current

Support Engineer III & IV

Amazon India
05.2021 - 05.2023

Linux for developers · Developer

05-2020

Databases and SQL for Data Science · Developer

04-2020
  • Microsoft Certified: Azure Developer AZ-204
12-2019

Python · Developer

03-2019

Associate Software Engineer

IBM India
08.2018 - 05.2021

Intern

Profitbook.net
12.2016 - 01.2017

Bachelor of Engineering - Computer

MIT College of Engineering

HSC -

Brijlal Biyani Science College

SSC -

Panchafulaibai Harne Vidyalaya

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Purvesh ChithoreSoftware Engineer 3