Summary
Overview
Work History
Education
Skills
Timeline
Generic
PUSHPA MISHRA DWIVEDI

PUSHPA MISHRA DWIVEDI

General Manager - IT Progress Adviser
Pune

Summary

Dynamic, creative and accomplished professional with over 24 years of experience. Lean & Agile Coach in Michelin and Intrapreneur in Michelin Innovation Lab.

Trusted change agent who can influence and persuade business and IT leaders. Efficient team leader with strong interpersonal skills, problem solving, relationship management and leadership capabilities.

Excellent coaching, mentoring, facilitation & training skills, conducted certification training for SAFe Product Owners, SAFe Scrum masters, Six Sigma Green Belts, Lean facilitators, Lean practitioners and Internal auditors for ISO & CMMI. Conducts agile, problem solving and behavioral training. Facilitates creative events for idea generation.

Expertise in scaled agile, lean, creative events, process improvement, quality management, project and program management. Deep understanding of Agile values and principles; expertise with methods such as Scrum, Lean, kanban and SAFe; rich experience in distributed agile development.

Expertise in CMMI-DEV/ SVC v1.3, ITIL v3.0, ISO 9001, ISO 20000, TL9000 and AS9100c.

Expertise in software design & development, steering projects and ensuring quality deliverable within time, quality and budgetary parameters.

Lead process & performance improvement through Lean and Six Sigma. Completed 5 Six Sigma projects & 23 Lean projects; some of the facilitated benefits Incoming ticket reduction led to team size reduction & benefit of $72,000 YoY. Customer satisfaction improved by reducing PRs/ SRD from 1.31 to 1.14 on avg. Quality SLA improved - 64% to 80%

Consistently achieving and driving results for clients from Automotive, Manufacturing, Banking & Finance, Telecom, Aerospace, Healthcare and Logistics industries.

Overview

26
26
years of professional experience
4
4
years of post-secondary education

Work History

General Manager - IT Progress Adviser

Michelin
07.2020 - Current

Accelerate coaching based on DORA metrics to accelerate software delivery performance. Does coaching on SAFe, kanban and scrum transformations of teams. Growing progress competencies across the group to promote operational excellence. Coaching Six Sigma Green Belt Coaching on the certification journey.

Does Agile, Accelerate, Lean, Problem Solving, Design Thinking, SAFe training. Creates training assets. Does Ecodesign training for digital sustainable approach to minimize the impacts of digital activities on the environment.

Promoting innovation through creative events.

Managing change deployments using Michelin's PEAS method.

Created a team of 6 Lean & Agile coaches for Lean and Agile adoption in Michelin's IT Organization consisting of teams from France and Pune.

NurturingCommunity of Practise for Scrum Master and Product Owners.

Delivery Excellence Manager

EY
02.2020 - 06.2020
  • Project management of an internal tool development
  • Managing functional req, project on-boarding and stakeholder management

Scrum Master

Wipro Ltd
07.2018 - 01.2020
  • Coached and trained teams in Lean, Agile principles & practices thus improving predictability and performance
  • Working with the business team in effective PI planning and collaborating with various stakeholders for successful release planning
  • Guided and facilitated teams in all project aspect - events, planning, user story definition, backlog management, estimation, retrospective & testing
  • Lead team on transformation path to achieve high quality thus achieving 50% SIT/RT defects reduction and 45% velocity improvement by process improvement, focused functional testing , improved environment, automated builds, T shaped competency and automated UTC and RTC

Agile Coach | PQM

Wipro Ltd
03.2015 - 05.2018
  • Evaluated teams' agile maturity, accordingly delivered hands-on training & guidance in all aspects of scrum - events, planning, self-organization, collaboration

Account Quality Manager | SQA

Wipro Ltd
01.2012 - 03.2015
  • Prepared account quality plan & achieved quality goals, conducted release audit, reviewed project health, SLA/KPI, metrics, conducted APR and QIC
  • Conducted internal quality audits, helped team for external audits, participated in CMMI-DEV FAR interview, Experienced in PPM building
  • Successfully led the task force for organization level AS9100c re-certification
  • Did Lean improvements as Lean facilitator & drove CSAT improvement programs

Project Manager

Wipro Ltd
06.2010 - 12.2011
  • G2K program is co-sourced partnering with a multinational bank to deploy 2000+ resources. Assessed mobilization needs & drove fulfillment of PMs & PGMs, developed monthly fulfillment & resource rotation plan, reviewed recruitment against plan. Ensured timely escalations of deviations, Status reporting to Program Director, coordinated across teams & stakeholders; Team Size: 9

Technical Project Manager

Wipro Ltd
12.2007 - 09.2009
  • Viking program was responsible for realization of the new internet personal banking application after merging of two European banks. Defined development plans & schedules, resource plan & work assignment, developed full SW life cycle. Worked as Rational Software Architect, interacted with internal & external client and did team coaching; Team Size:20

Technical Project Manager

Wipro Ltd
01.2007 - 10.2007
  • The Health Care Management Suite was developed for healthcare professionals to connect with their patients using home-based Health Guide. Project estimates, work plan & work allocation, CR management and troubleshooting with other 3 other teams to resolve integration issues, Technical assistance and grooming of team members; Team Size: 30

Technical Lead | Module Lead

Wipro Ltd
01.2005 - 12.2006
  • Worked on various telecom projects

Associate

CSC/Covansys Ltd.
01.2004 - 11.2004
  • Worked on projects for Automotive, Banking and logistics customers as SW Developer

Programmer

Pentasoft Technologies Ltd.
08.1999 - 09.2002
  • Worked on design & development of an e-Commerce package and a banking application

Education

Bachelor of Engineering - Electronics & Communication

Bhilai Institute of Technology, Pt. Ravishankar University
Chhattisgarh
01.1993 - 01.1997

Skills

John Mattone Global Intelligent Leadership Advanced Certified Coach (2025-04)

John Mattone Global Certified Intelligent Leadership Coach (2025-01)

Thiga Academy Product Strategy (2024-10)

Michelin Design Thinking Level3 (2024-02)

Michelin Entrepreneurship Level3 (2024-02)

Thiga Academy Certified Product Manger (2023-10)

Michelin Six Sigma Black Belt (2021-08)

Scrumorg Professional Scrum Product Owner (2020-09)

ICAgile ICP CAT(2020-07)

SAFe Agilist (2018-10)

Scrum Master Plus (2018-09)

Scrum Master (2018-07, 2014-03)

Lean Coach (2017-10)

Internal Auditor trainer (2017-08)

ASQ Certified Six Sigma Black Belt

Wipro Certified Six Sigma Black Belt (2016-03)

ITIL V3 Foundation (2015-03)

QAI Certified Internal Auditor for CMMI Dev v1-3 and ISO 9K(2014-08)

Lean Facilitator (2013-01)

Wipro Project Management Certification, PMA1 (2009-03)

Timeline

General Manager - IT Progress Adviser

Michelin
07.2020 - Current

Delivery Excellence Manager

EY
02.2020 - 06.2020

Scrum Master

Wipro Ltd
07.2018 - 01.2020

Agile Coach | PQM

Wipro Ltd
03.2015 - 05.2018

Account Quality Manager | SQA

Wipro Ltd
01.2012 - 03.2015

Project Manager

Wipro Ltd
06.2010 - 12.2011

Technical Project Manager

Wipro Ltd
12.2007 - 09.2009

Technical Project Manager

Wipro Ltd
01.2007 - 10.2007

Technical Lead | Module Lead

Wipro Ltd
01.2005 - 12.2006

Associate

CSC/Covansys Ltd.
01.2004 - 11.2004

Programmer

Pentasoft Technologies Ltd.
08.1999 - 09.2002

Bachelor of Engineering - Electronics & Communication

Bhilai Institute of Technology, Pt. Ravishankar University
01.1993 - 01.1997
PUSHPA MISHRA DWIVEDIGeneral Manager - IT Progress Adviser