Pushpak Kumar

· Own end-to-end delivery across EMEA, APAC & NORTAM, ensuring carrier lead times, stakeholder coordination, and timely implementation.

· Prevented revenue leakages through vendor bill controls, credit notes, and billing accuracy.

· Spearheaded process optimization reducing delivery timelines.

· Implemented automation initiatives that improved operational efficiency and reporting.

· Led and mentored a team of 10-14, driving performance improvements and ensuring adherence to processes.

· Conducted monthly/quarterly reviews & presentations on regional performance, challenges, and solutions for senior management.

· Strengthened customer success initiatives, contributing to the creation of reference customers.

· Managed provisioning of WAN, VPLS, IPLCs, MPLS, and IPVPN services across global regions.

· Ensured timely delivery within SLA by tracking milestones, escalating risks, and coordinating with carriers (Verizon, Level3, Colt, Zayo, CenturyLink, etc.).

· Oversaw customer handovers, billing validation, and service disconnections.

· Coordinated WAN installations with field engineers, resolving issues within defined SLAs.

· Enhanced customer satisfaction through proactive communication and feedback mechanisms.

• Participated in ongoing professional development opportunities aimed at honing technical skills and staying current with advancements in the field of telecommunications provisioning.

• Provided high-end telecom provisioning services for U.S. clients involving ASR order processing, circuit modifications, and cancellations.
• Managed global carrier coordination, escalations, and testing for circuit acceptance.
• Conducted DS1 and EOC circuit testing to ensure timely delivery and quality assurance.
• Supported collocation testing and order management to maintain high levels of customer satisfaction.