Rabiya Khan
Admin
Pune
Summary
Accomplished Senior Process Executive with a proven track record at Cognizant Technologies, enhancing operational excellence and business process improvement. Skilled in workflow analysis and customer service, I led initiatives that significantly reduced redundancies and improved efficiency. My leadership fostered team collaboration and data-driven decision-making, driving substantial performance metrics improvements.
Overview
7
7
years of professional experience
Work History
Senior Process Executive
Cognizant Technologies
Pune
07.2022 - Current
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Supervised meetings to maintain interdisciplinary communication of process weaknesses and performance.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Coordinated multi-team process initialization, reducing associated redundancies and dependencies.
- Conducted detailed data analyses for informed decision-making and proactive problem solving.
Senior Process Executive
Mphasis
12.2020 - 07.2022
- Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
- Determined change management needs and defined behaviors for effective program management.
Senior Process Executive
Concentrix
07.2018 - 04.2019
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Process Executive
TATA BUSINESS SUPPORT AND SERVICE
05.2017 - 12.2017
- Maintained strict adherence to quality standards by conducting regular audits, resulting in reduced error rates.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
Education
Bachelor of Science - Computer Science
ATSS CBSCA
Pune, India 04.2001 -
Skills
Workflow Analysis
Business process improvement
Operational Excellence
Efficiency Improvement
Lead prospecting
Data Tracking
Document processing
Customer Service
Accomplishments
- STAR OF THE MONTH AWARD- TBSS
- STAR PERFORMER AWARD- CONCENTRIX
- BEST TEAM PLAYER - MPHASIS
- STAR PERFORMER AWARD- COGNIZANT
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Marathi
Upper intermediate (B2)
Timeline
Senior Process Executive
Cognizant Technologies
07.2022 - Current
Senior Process Executive
Mphasis
12.2020 - 07.2022
Senior Process Executive
Concentrix
07.2018 - 04.2019
Process Executive
TATA BUSINESS SUPPORT AND SERVICE
05.2017 - 12.2017
Bachelor of Science - Computer Science
ATSS CBSCA
04.2001 -
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