Radhika Gupta
Finance Operations Analyst
Mumbai
Summary
Finance professional with 5+ years of experience in Accounts Receivable, Order-To-Cash, and Financial Operations. Skilled in Oracle, MS Office, and process optimization, with a proven track record of improving accuracy, efficiency, and customer satisfaction. Currently working at Accenture Solutions Private Ltd as a Financial Operations Analyst delivering high quality financial support and dispute resolution.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Finance Program & Ops Analyst
Accenture Solutions Private Ltd
04.2023 - Current
- Handle end-to-end Order-to-Cash (OTC) process, including billing, invoicing, dispute management, collections, and cash application.
- Review and analyze customer billing disputes, deductions, or short payments.
- Investigate root causes (pricing errors, missing credits, contract terms, shipment issues, etc.).
- Coordinate with internal teams (Sales, Finance, Operations, Delivery) to resolve disputes.
- Issue credit/debit notes after validation and approvals.
- Maintain documentation for all disputes and resolutions for audit purposes.
- Track dispute aging and ensure timely closure within agreed SLA/TAT.
- Communicate professionally with clients regarding dispute status and resolutions.
- Prepare and share dispute resolution reports with management.
- Prepare and publish aging reports on a weekly basis
- Manage and audit team work to ensure process compliance, accuracy, and timely resolution of disputes
Finance and Account Executive
Bharti Airtel Limited
06.2022 - 04.2023
- Handled the Accounts Receivable (AR) process in Oracle.
- Processed invoices in Oracle, including GL coding.
Managed Order-to-Cash (O2C) processes, including billing and collections. - Processed invoices and receipts from the workflow within defined TAT.
- Resolved day-to-day client queries related to the receivables process.
- Handled critical and high-priority internal and customer escalations efficiently.
- Ensured all month-end AR activities were completed within the stipulated TAT.
- Prepared and shared weekly and monthly reports with top-level clients in a timely manner.
Financial Analyst
Fidelity National Financial (FNFI)
01.2020 - 06.2022
- Managed end-to-end invoice processing and vendor reconciliation.
- Led month-end close and reporting procedures.
- Utilized Oracle ERP for data management.
- Ensured compliance with SOPs and supported internal audits.
- Trained new hires on process and applications.
Education
MBA - Finance
Prestige Institute of Management And Research (PIMR)
Indore10-2020
Bachelor of Commerce - Accounting & Finance
Barkatullah University
Bhopal06-2017
Skills
- Account Receivables & Order To Cash (OTC)
- Billing Dispute Management
- Billing & Collections
- MS Office & ERP Tools (SAP/Oracle)
- Invoice Verification & Reconciliation
- Customer Query & Escalation Handling
- Cross-functional Collaboration
- SLA & TAT Compliance
- Process Improvement & Audit Support
- Documentation and reporting
Timeline
Finance Program & Ops Analyst
Accenture Solutions Private Ltd
04.2023 - Current
Finance and Account Executive
Bharti Airtel Limited
06.2022 - 04.2023
Financial Analyst
Fidelity National Financial (FNFI)
01.2020 - 06.2022
MBA - Finance
Prestige Institute of Management And Research (PIMR)
Bachelor of Commerce - Accounting & Finance
Barkatullah University
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