Rafiq Salim Shaikh
Mumbai
Summary
Proven leader in operations management with a track record of strategic planning and performance improvements at Bharti Airtel. Excelled in stakeholder relationships and team motivation, achieving a notable 96% conversion in demo installations. Skilled in project management and customer relations, consistently enhancing employee and client satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
Bharti Airtel
12.2023 - Current
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
- Achieved 85% SLA in Fault Repair case's
- Achieved 85% 4hrs & 8hrs SLA
- Achieved 96% Conversion in Demo Installation
- Achieved 95% 0-1 day TAT
Operations Manager
Supreme Services
07.2021 - 11.2023
- Operating Major Clients As DSC Operate Centers TCL, Realme, Toshiba, Sansui for Electronics Home Appliances
- Operating Major extend Warranty insurance partner Onsitego, ZIP care, Jeeves.
- Achieved 92% 7days SLA for Home Repair Case's
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Service Manager
Unique Tech Solutions Network
02.2017 - 06.2021
- Inspection Data of Defective Units of Electronics from partner WH
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Education
Bachelor of Arts -
Mother Teresa High School And Collage of Arts
Mumbai06.2015
Skills
- Operations Management
- Decision-making capabilities
- Performance Improvements
- Strategic Planning
- Project management abilities
- Workload Management
- Customer Relations
- Product and service knowledge
- Team motivation
- Product demonstration
- IT & hardware Knowledge in electronics
Certification
- CM - Certified Manager Certification
Playing Cricket
A Right hand batsman like to play on 2nd number like to hold the wicket and score more runs without loss of wickets favorite Shot flick and cover drive, punch shot
Timeline
Deputy Manager
Bharti Airtel
12.2023 - Current
Operations Manager
Supreme Services
07.2021 - 11.2023
Service Manager
Unique Tech Solutions Network
02.2017 - 06.2021
Bachelor of Arts -
Mother Teresa High School And Collage of Arts
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