Rahil Jain
Project Manager
Pune
Summary
Currently Designated as a Cluster Manager at Bajaj Finserv with a proven track record in operational efficiency and project management. Expert in system integration and effective staffing strategies, successfully led cross-functional teams to deliver high-quality results while enhancing team morale. Committed to driving change and fostering a collaborative work environment.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Cluster Manager
Bajaj Finserv Corporate Office
04.2023 - Current
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the system
- Facilitated change management initiatives throughout the organization to minimize disruption while ensuring a smooth transition from old processes or systems to new ones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Achieved high-quality results by closely monitoring project progress against established milestones and KPIs.
- Developed comprehensive project plans for successful execution and timely completion of projects.
- Planned, designed, and scheduled phases for large projects.
- Coordinated change management efforts throughout the organization, ensuring seamless integration of new processes or technologies into existing workflows without disruption.
Unit Manager
Bajaj Finserv Corporate Office
10.2021 - 03.2023
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
- Improved overall operational efficiency by streamlining processes and implementing new systems.
- Enhanced customer satisfaction through focused staff training and regular performance evaluations.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Trained and guided team members to maintain high productivity and performance metrics.
Branch Operations Manager
Bajaj Finserv
06.2019 - 10.2021
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Maintained friendly and professional customer interactions.
Customer Support Executive
Bajaj Finserv
08.2017 - 08.2019
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Education
B. Com - Commerce & Accounting
Dr. C. V. Raman University
Bilaspur, India 04.2001 -
Skills
Expertise in managing product launches
Internal and external communications management
Effective staffing strategies
Operational efficiency management
Analytical approach to project scope
Meeting facilitation for Requirements gathering Project planning and development
Collaborative project engagement
Effective task management
Experience in system integration processes
Advanced understanding of Pennant, FinnOne & SFDC ( LOS System & LMS System )
Collaborative task prioritization with IT team
Timeline
Cluster Manager
Bajaj Finserv Corporate Office
04.2023 - Current
Unit Manager
Bajaj Finserv Corporate Office
10.2021 - 03.2023
Branch Operations Manager
Bajaj Finserv
06.2019 - 10.2021
Customer Support Executive
Bajaj Finserv
08.2017 - 08.2019
B. Com - Commerce & Accounting
Dr. C. V. Raman University
04.2001 -
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