Rahul Balan
Cloud Order Management and Procurement Specialist
Pune
Summary
Results-driven Cloud Order Management and Procurement Specialist with 8 years of experience in procurement,order management and automation. Expertise in optimizing purchase orders processes,streamlining workflows and leveraging data-driven decisions. Adapt at supplier negotiation, cost reduction and ensuring seamless order fulfillment.
Overview
8
8
years of professional experience
Work History
Cloud Order Specialist
AppDirect Pvt Ltd
04.2023 - Current
- Managed cloud based order processing,including deal registrations,quoting and discounting.
- Responsible for creating customers in the Marketplace and quotes in the Marketplace as per requirements of clients.
- Coordinated with leadership for discounting and contract negotiations.
- Ensured accurate and timely order fulfillment by collaborating with Vendors,logistics teams and Suppliers.
- Perform quality assurance on customer details to ensure accuracy and completeness of orders.
- Partner with Provider Manager to ensure quoting, discounting roadblocks are removed in order to deliver outstanding customer service.
- Perform order validation once the quote is converted into order.
- Creating a purchase order utilizing internal tools and coordinating with the provider for further process
- Perform all marketplace fulfillment operations, including provisioning orders with providers and resolve pending events to ensure timely fulfillment.
- Acted as liaison between sales, procurement and fulfillment teams to improve and reduce delays.
- Documented internal and external processes where applicable and created dashboards to track and analyze orders
- Streamlined the order processing workflow by implementing automation tools, resulting in a 40% reduction in order fulfillment time for over 3,000 monthly quotes
- Enhanced accuracy of quote processing by developing a comprehensive cross-training program for a team achieving a 25% decrease in errors and improving customer satisfaction scores from 75% to 90%.
- Proactively identified potential bottlenecks in the supply chain process, collaborating with cross-functional teams to devise solutions that improved overall efficiency.
- Assisted management in creating detailed reports on sales trends, customer feedback, and overall operational performance indicators.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Improved data entry procedures within the company, training colleagues in using the latest tools to maintain accurate records.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
Procurement Analyst
Sakon Pvt Ltd
07.2019 - 12.2022
- Interact with global telecom vendors on a daily basis to buy, terminate, move and change telecom products and services
- Responsible for placing an order with the vendor and pursuing through completion
- Responsible for coordinating with customers, partners and vendors to resolve technical issues
- Gather critical order related information from vendors such as tracking number, device details etc
- Worked on price validation of orders and resolving with vendors in case of discrepancies
- Responsible for updating a system of records (telecom inventory) for add, terminate and change orders
- Maintain vendor order forms, communication log and contract/quote docs for future reference, maintaining and login setup for customers
- Interacting with the US team to resolve any ordering related questions arising from vendors
- Delivering the product orders and modifying existing services for end customers
- Updating day to day trackers in excel & work queue management
- Handling client calls & escalation emails
- Creating purchase orders utilizing Sakon tool and customers procurement tool and customer procurement application for all telecom orders
- Converting the PR (Purchase Requisition) to PO (Purchase Order)
- Updating day to day product catalogue and price updation
- Evaluate and Score supplier performance to determine future contract eligibility
- Managed procurement requests and acted as point-person for customers on logistics, hardware and software needs.
- Resolved daily issues by handling invoice discrepancies, replacements for rejected materials and missed and late deliveries.
- Managed supplier selection process, ensuring optimal quality, pricing, and delivery terms were met.
- Improved procurement efficiency by streamlining processes and implementing cost-saving strategies.
- Collaborated with cross-functional teams to develop procurement strategies aligned with corporate goals.
Accountant
Infosys BPM LTD
05.2018 - 04.2019
- Worked on SAP For EMEA Account payable region
- Handled weekly calls and escalation emails
- Processed the invoices within SLA using SAP
- Audited invoice processing for compliance with three-way match
- Connect with purchase order requestors to clear good receipt with difference
- Handled day-to-day accounting processes to drive financial accuracy.
- Solved queries of vendor and customer regarding processing of invoices, purchase order related issue
- Guiding internal employees to place order in Ariba & E-market place
- Processing the invoice within SLA
- Handling Vendor master data
- Interacting With Stakeholders
- Creating tickets in Service Now to resolve internal employee's issue
- Solving mismatches of internal employees & supplier
- Reduced invoice discrepancies by meticulously verifying information and promptly addressing errors.
Officer
Wipro Pvt Ltd
10.2016 - 03.2018
- Processed the invoices with in SLA using SAP for account payable.
- Audited purchased orders and invoices for compliance and accuracy.
- Implemented a comprehensive training program for team members on best practices for invoice processing and vendor maintenance.
- Assisted stakeholders in procurement,vendor payments.
- Created tickets in Servicenow to resolve internal employee procurement concerns.
Education
Postgraduate - Financial Management
Welingkar Institute of Management Development
04-2022
B com -
Pune University
05-2014
High School Diploma -
Maharashtra State Board
04-2010
SSC -
Maharashtra State Board
05-2008
Skills
- Order Management : Order processing,Quotation,Order Tracking,Invoice and Billing
- Procurement: PO creation,Vendor Management,Supplier Coordination,Compliance,Performance evaluation
- Supply Chain Management : Order fulfillment,Inventory control,Logistics Optimization
- Technology & Tools :SAP,Zendesk,Ariba,MS ExcelJiraHubspot,ServiceNow
- Certifications : Banking & Finance,Lean Six Sigma Yellow Belt,Power BI,SAP S4HANA project Implementation
Timeline
Cloud Order Specialist
AppDirect Pvt Ltd
04.2023 - Current
Procurement Analyst
Sakon Pvt Ltd
07.2019 - 12.2022
Accountant
Infosys BPM LTD
05.2018 - 04.2019
Officer
Wipro Pvt Ltd
10.2016 - 03.2018
Postgraduate - Financial Management
Welingkar Institute of Management Development
B com -
Pune University
High School Diploma -
Maharashtra State Board
SSC -
Maharashtra State Board
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