A multi-skilled, motivated, result oriented individual with around 18+ years of experience of designing, leading and developing IT industry applications, having exposure to variety domains application solutions in Banking, Retail, Automobile, Non-life Insurance, Healthcare. Now looking for a technical architect position, one which will make best use of my existing skills and experience and also further enhance my personal and professional development.
>SFE-eCare is global application for call center staff, which make agents efficient to assist with customers Browser and Mobile banking queries regarding Security Device, Passwords, Login and Locked out status. It allows staff to root cause and service customer security issues in a way that feels simpler, quicker and more intuitive, that works seamlessly with DSP, provides a strategic legacy demise solution and delivers Call Centre FTE savings to the business.
>Responsibility: