Rahul Magar

• Managing customer complaints and corrective/preventive actions (CAPA).
• Preparation of 8D reports and root cause analysis.
• Handling overall quality activities for plastic injection moulded parts.
• In-process quality monitoring and final inspection control.
• PPAP documentation and customer submission.
• Coordination with production and tool room for quality improvements.
• Monitoring rejection, rework, and quality KPIs.
• Conducting internal audits and process standardization.

- Managed after-sales service quality issues and customer complaints, ensuring timely closure and customer satisfaction.

- Handled warranty claims with Hyundai Everdigm and BEML, including documentation and follow-up.

- Conducted incoming inspection of rock breakers and related equipment before customer delivery.

- Prepared and maintained inspection reports, delivery records, and quality documentation.

- Coordinated with service engineers for equipment installation, commissioning, and field service support.

• PPAP and inspection documentation.
• In-process and final inspection of moulded parts.
• Process monitoring and defect analysis.
• Calibration and measurement system control.
• Customer complaint handling and corrective actions.
• New part development quality support.
• Coordination with production for quality improvements.

• Quality inspection of wiring harness components.
• In-process inspection and testing.
• Defect identification and reporting.
• Documentation and quality records maintenance.