Rahul Namye
Specialist
Dombivali
Summary
Driven specialist with a track record of enhancing operations at Sterling Talent Solutions, showcasing proficiency in Microsoft Office and a strong analytical mindset. Excelled in the BOT project by leading and training team members, significantly improving process efficiency. Demonstrates exceptional teamwork and adaptability, committed to continuous improvement and operational excellence.
Overview
6
6
years of professional experience
Work History
Specialist
Sterling Talent Solutions
06.2018 - Current
Canada Operations :
- Good knowledge with Canadian Order creation and fulfillment process as well as usage of 2.0, Phase express, WIKI navigation and related fulfillment and peripheral services for Canada Backcheck (Data).
- Initial set up of the file for applicants as per data provided by the client in online forms (e-consent files) and through Emails.
- Updating the information, if any missing information received from the Client otherwise, same informing it to the concern department.
- Follow up with the client and other concern departments for any follow up through emails.
- Contacting the client if there is anything required which the client has missed to send us on email.
BOT Project :
- Working on BOT project with minimal Co-operation.
- Auditing all the possible Technical as well BOT Queue mails simultaneously.
- Creating Daily BOT reports and sending it to respective Supervisors.
- If some technical issue occurs on any BOT VM then highlight it to the concerned team and follow up with them.
- Groomed one of our Team Member in BOT Project – Rohit Pal.
Education
Bachelor’s in Commerce - Commerce
Pragati College
Dombivali 04.2001 -
High School Diploma -
S. H. Jondhale High School
Dombivali 04.2001 -
Skills
- Quality Assurance
- Expert Problem Solving
- Proficient in Microsoft Office
- Strong analytical and strive for continuous improvement
- Self-motivated and quick learner
- Planning and organizing
- Strong team player
- I am flexible with shift rotations based on business needs
Other Activities :
- Mentoring & guiding the team.
- Handling the process related queries and problems of the team members in the absence of the supervisor.
- Doing Cross Audits for the Team.
- Sharing the error finding with the supervisor.
- Shared process improvement ideas.
Timeline
Specialist
Sterling Talent Solutions
06.2018 - Current
Bachelor’s in Commerce - Commerce
Pragati College
04.2001 -
High School Diploma -
S. H. Jondhale High School
04.2001 -
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