RAHUL YADAV

Provided first and single, point of contact for all supported users

• Use service now (Tracking Tool) to report incidents and service requests for end-users
• Helping end-user for creating quote or policy on Allstate application
• Remote into user computer through Beyond Trust support for their policy related issue
• Minimize impact on operations
• Established strong relationships with key stakeholders, including brokers, agents, and adjusters, to facilitate smooth business operations.
• Handled escalation emails of agents
• Provided mentor supports for new employees
• Being part of Knowledge Base Management Process improvement and help resolving issue/Queries for agents
• Gather information related to process and document them with help of different teams
• Create articles and training material for agents and get them verified from clients and management
• Create knowledge base for agents
• Review all articles and update them on timely manner according to process change.
• Simplified complex insurance concepts for clients, facilitating informed decision-making regarding policy options.
• Working as L2/SME

• Imaged Document Support: NextGen Reject Folders house NextGen Exceptions rejected out of Kofax for various reasons, such as: claim number not found, document is illegible, document needs to be forwarded to different office/department/agency or returned to sender for more information
• Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
• Used KOFAX systems to program, set up functions and enter data for claims.
• Consulted TPA for records when needed.
• TPC Demand : Reviewing demands received from Third party carrier
• Demands received from TPC than as per SOP match the details, check for liability and policy limits, negotiate on damages and rental if required accept and pay or deny demands
• Contributed to positive work environment through active participation in team meetings and collaborating on cross-functional projects.
• Application used- NG (Nextgen) & Kofax
• Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
• Directed claims negotiations within allowable limit of $2000