RAHUUL GHOSALE

• Operations SPOC: Led PAN India insurance operations and claims, ensuring compliance, efficiency, and seamless service delivery across multiple products.
• MIS & Reporting: Headed MIS, created real-time dashboards and analytics, enabling data-driven decisions, and performance optimization.
• Claims Management: Drove claims lifecycle management and partner coordination, improving turnaround time and settlement accuracy.
• Financial Control: Handled the reconciliation of payouts and partner invoices, ensuring accuracy and audit readiness.

Achievments:

• Developed real-time dashboards utilized by senior leadership for data-driven decision-making.
• Directed and coordinated nationwide field teams and partners to ensure precise, timely claim settlement.

• Data Transformation: Used SQL to convert unstructured operational data into structured, analysis-ready datasets.
• Reporting & Dashboards: Built and maintained reports and dashboards to track performance and support decision-making.
• Profitability Analysis: Identified risks and opportunities through data analysis, enabling strategic actions and improved profitability.
• Business Liaison: Bridged business and tech teams to gather and define clear functional requirements.

Achivements:

• Delivered data driven insights that contributed to strategic recommendatins and inproved profitbility.
• Developed management reports and dashboards that directly improved operational performance metrics.

• MIS, Compliance, and Audit: Developed dashboards and MIS reports for circulation to the government and IRDA; successfully resolved all audit-related queries concerning extracted government portal data.
• Process Automation: Developed new IT systems, and managed BRD preparation and UAT sign-offs to reduce manual intervention, significantly improving process efficiency and data accuracy.
• Claims: Managed end-to-end claim evaluation, calculation, and processing, alongside policy issuance, endorsements, and financial reconciliation.
• Improvement: Utilized Root Cause Analysis (RCA) to investigate business problems and identify sustainable opportunities for workflow improvement.

Achivements:

• Improved process efficiency and data accuracy through the development of new IT systems and management of BRD and UAT sign-offs.
• Successfully resolved all audit-related queries concerning extracted government portal data.

• Team Management: Led a team of 6 Quality Analysts responsible for technical support auditing (Calls/Chat/Tickets) within the Web Hosting division.
• Quality Standardization: Designed quality standards and monitoring formats for team and individual performance tracking.
• CIP Implementation: Provided actionable trend data to site management and drove continuous improvement through the Continuous Improvement Plan (CIP) and new initiatives.

Achievements:

• Drove continuous improvement initiatives by leading the implementation of structured Continuous Improvement Plans (CIP), enhancing overall process efficiency and performance outcomes.
• Designed and implemented quality standards and monitoring frameworks (call/chat/ticket), strengthening quality governance and ensuring consistent service excellence across operations.