RAJ ANARSE
Baner, Pune
Summary
An enthusiastic and energetic professional with experience in logistics operations, sales, lead generation, customer service, and technical support. Skilled in service delivery and proven multitasking abilities. Dedicated to maintaining professional relationships to boost profitability and drive business results. Seeking a challenging role to contribute to the company's growth. Committed to exceptional customer satisfaction through effective service and support, utilizing best practices and exploring innovative solutions to meet customer needs.
Overview
6
6
years of professional experience
Work History
Customer Service representative
Pitney Bowes
10.2021 - 07.2024
- Handling WISMO queries, Resolving Customers Payment related issues
- Handling Amazon, eBay and Cross Border queries
- Resolving customer cases over sales force, JSM And Jira, Locating orders on Borderfree and Command Central
- Keeping Data of Order and Tracking information using Google form
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Provided exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating positive experience.
- Managed timely and effective replacement of damaged or missing products.
Associate Customer Support
Tech Mahindra
06.2019 - 12.2020
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered incoming support inquiries via chat, phone and email.
- Conduct network performance assessments and identify areas for improvement.
- Troubleshoot and resolve network issues in a timely manner.
- Process customer accounts and file documents.
- Collaborate with IT professionals and engineers to implement new technologies.
- Provide technical support and training to end-users.
- Evaluate and recommend new telecommunication technologies and solutions.
Brand Champ
Royal Enfield
08.2018 - 04.2019
- Achieved Sales Growth: Drove growth and met sales targets through effective sales team management.
- Motivated Team Performance: Encouraged the sales team to exceed quotas with friendly competition and incentive programs.
- Resolved Customer Issues: Leveraged industry expertise, customer service skills, and analytical abilities to address concerns and foster customer loyalty.
- Optimized Staffing: Enhanced staffing during peak periods by creating employee schedules and managing call-outs.
Education
MBA - Business Analytics
Dr. D Y Patil University
Pimpri-Chinchwad, India01.2025
Bachelor of Arts - Journalism And Mass Communication
Indira School of Communication
08.2020
Skills
- JIRA
- Command Central
- MS Office
- SalesForce
- Google Forms
- International sales support
- CRM system proficiency
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer RMA management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Customer Service representative
Pitney Bowes
10.2021 - 07.2024
Associate Customer Support
Tech Mahindra
06.2019 - 12.2020
Brand Champ
Royal Enfield
08.2018 - 04.2019
MBA - Business Analytics
Dr. D Y Patil University
Bachelor of Arts - Journalism And Mass Communication
Indira School of Communication
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