Rajan Singh
Banker
Mumbai
Summary
Proven Relationship Manager at ICICI Bank, adept in enhancing customer satisfaction and deepening client relationships through exceptional service and communication. Excelled in cross-selling with a keen focus on achieving sales targets, leveraging relationship building and management skills. Demonstrated expertise in banking product knowledge, significantly exceeding performance metrics.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Relationship Manager
ICICI Bank
03.2023 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Education
Bachelor of Science - Information Technology
University of Mumbai
Palghar, India 04.2001 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Service support
Excellent Communication
Relationship building and management
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
Certification
National Cadet Corps
Interests
Cricket
Debate
Timeline
Relationship Manager
ICICI Bank
03.2023 - Current
Bachelor of Science - Information Technology
University of Mumbai
04.2001 -
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