Rajeev Mishra
Mumbai
Summary
Results-driven operations leader with a proven track record of optimizing growth, profitability, and guest experiences in the hospitality industry. Adept at managing cross-functional teams, implementing process improvements, and achieving strategic goals. Known for leveraging data analysis to drive informed decisions and foster innovation.
Overview
13
13
years of professional experience
Work History
Business Partner - Planning & Strategy
Envite Hospitality - Hotel & Restaurants
04.2022 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Developed and implemented strategies to enhance partner relations.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
- Prepared and presented reports on status of projects and initiatives.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Maintained internal control safeguards for receipt of revenue, costs and organizational budgets and actual expenditures
- Networked with other professionals and organizations to expand contacts and opportunities.
- Negotiated contracts with partners to give equitable terms to all parties.
Regional Head - Operations & BD
Fabhotels
04.2019 - 04.2022
- Hotel Operations & Business Development, FabHotels, Elevated guest stay experiences through comprehensive evaluation of web-app, B2B, OTA reviews, and ratings
- Resolved issues via targeted training and partner alignment, bolstering guest satisfaction and loyalty
- Orchestrated revenue growth for managed contract properties, driving performance improvements and P&L gains
- Contributed to post-pandemic cost savings by renegotiating partnerships, resulting in improved margins
- Implemented centralized guest engagement processes upon FabHotels' re-listing on Goibibo & MakeMyTrip
General Manager
OYO Rooms
05.2017 - 04.2019
- Ensured exceptional guest experiences in line with SOPs for Townhouse & Flagship Brand hotels
- Managed end-to-end P&L for all hotels, driving profitability through innovative demand generation strategies
- Optimized operations through streamlined processes, leveraging time and motion studies for efficiency gains.
Quality Assurance Manager
Treebo Hotels
08.2015 - 05.2017
- Conducted quality audits for hotels pre- and post-listing, maintaining adherence to SOPs
- Enhanced guest satisfaction scores through continuous feedback analysis and staff motivation
- Fostered a culture of excellence through comprehensive training initiatives.
Assistant Front Office Manager
Hotel Marine Plaza (Sarovar Group Of Hotels)
12.2014 - 08.2015
- Monitored customer service trends and provided insights to management team for further improvement.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Delivered performance reviews, recommending additional training or advancements.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Created training modules in partnership with HR for new hires.
- Drafted employee work schedules to fill coverage gaps.
Senior Front Office Executive /Manager on Duty
Sahara Star
10.2012 - 12.2014
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Office Executive
ITC Grand Central
06.2011 - 10.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy Guests.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
BSc in Hospitality And Hotel Administrations - Hospitality And Hotel Administration
IGNOU
Jodhpur, RJ05.2011
Tourism Sector - Tourism
IGNOU
Tourism Sector Studies2011
FYJC -
Thakur College of Science & Commerce
2008
SSC -
Thakur Vidya Mandir
2006
Skills
- Problem Solving
- Attention to Detail
- Financial Management
- Technical proficiency
- Budgeting
- Culture development
- Leadership
- Customer Service
- Flexible and Adaptable
- Multitasking Abilities
- Decision-Making
- Analytical and Critical Thinking
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)
Maithili
Advanced (C1)
Timeline
Business Partner - Planning & Strategy
Envite Hospitality - Hotel & Restaurants
04.2022 - Current
Regional Head - Operations & BD
Fabhotels
04.2019 - 04.2022
General Manager
OYO Rooms
05.2017 - 04.2019
Quality Assurance Manager
Treebo Hotels
08.2015 - 05.2017
Assistant Front Office Manager
Hotel Marine Plaza (Sarovar Group Of Hotels)
12.2014 - 08.2015
Senior Front Office Executive /Manager on Duty
Sahara Star
10.2012 - 12.2014
Front Office Executive
ITC Grand Central
06.2011 - 10.2012
BSc in Hospitality And Hotel Administrations - Hospitality And Hotel Administration
IGNOU
Tourism Sector - Tourism
IGNOU
FYJC -
Thakur College of Science & Commerce
SSC -
Thakur Vidya Mandir
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