Rajesh Ganagalla
Problem Management
Pune
Summary
Proven track record in enhancing system reliability at Tata Communications Limited, leveraging analytical thinking and stakeholder management to resolve underlying issues and improve processes. Excelled in collaborative problem-solving, achieving significant service stability improvements. Skilled in risk management and adaptability, consistently prioritized impactful solutions.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Tata Communications Limited
2015.07 - Current
- Responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future occurrences.
- Analyzing the incident reports and data to identify trends and patterns and identifying the potential problems and prioritizes them based on impact and urgency.
- Conducts root cause analysis (RCA) to determine the underlying causes of problems. Investigates and gathers evidence, including data and expert input.
- Defines the problem statement and scope. Develops a clear and concise description of the problem.
- Collaborates with stakeholders to develop potential solutions. Evaluates and recommends the best solution.
- Coordinates the implementation of the chosen solution and ensures effective communication and stakeholder buy-in.
- Verifies that the problem has been resolved and the solution is effective. Documents the problem, its root cause, and the solution.
- Facilitates post-problem reviews to identify lessons learned, recommends process improvements and implements changes.
- Updates problem management databases and knowledge bases. Shares knowledge and best practices with other teams.
- Keeps stakeholders informed throughout the problem management process. Provides regular updates and progress reports.
- Identifies opportunities for process improvements. Collaborates with other teams to implement changes and improvements.
- Plays a critical role in ensuring the long-term reliability and stability of services and systems by identifying and addressing underlying issues.
Associate Engineer
Lobo Staffing
2014.05 - 2015.07
- Primary responsibility is effective customer ticket handling and base station outages at field level.
- Conducting site surveys and assessments to determine optimal RF infrastructure installation locations.
- Installing, configuring, and maintaining RF equipment such as antennas, radios, and repeaters.
- Troubleshooting and resolving RF-related issues in the field.
Performing RF signal strength measurements and analysis. - Optimizing RF network performance and coverage.
Collaborating with other teams to ensure seamless integration of RF infrastructure with other systems. - Conducting routine maintenance and repairs on RF equipment.
- Ensuring compliance with industry standards and regulations.
- Providing training and support to junior engineers and technicians.
- Documenting and reporting on field operations activities and results.
- Participating in the development of RF engineering plans and projects.
- Staying up-to-date with industry advancements and best practices in RF engineering.
Associate Engineer
Prompt Personnel Consultancy Private Limited
2009.12 - 2014.02
- Designing and implementing wireless networks, including WiMax, P2P and PMP.
- Conducting site surveys and assessing wireless coverage and interference.
- Installing, configuring, and testing wireless equipment, such as access points, routers, and switches.
- Troubleshooting and resolving wireless connectivity issues.
- Optimizing wireless network performance and ensuring reliable connectivity.
- Collaborating with other teams to ensure seamless integration with existing infrastructure.
- Developing and implementing wireless network security measures.
Conducting wireless spectrum analysis and identifying areas for improvement. - Creating and maintaining documentation of wireless network designs and implementations.
- Staying up-to-date with industry advancements and best practices in wireless technology.
- Providing training and support to junior engineers and technicians.
- Participating in the development of wireless engineering plans and projects.
- Ensuring compliance with industry standards and regulations.
Education
B Tech - Electronics And Communications Engineering
Sree Kavitha Engineering College, JNT University
Khammam, India 2001.04 -
Skills
- Analytical Thinking
- Problem Solving
- Risk Management
- Stakeholder Management
- Customer Management
- Collaboration
- Adaptability
Certification
ITIL® Foundation Certified in IT Service Management
Timeline
Assistant Manager
Tata Communications Limited
2015.07 - Current
Associate Engineer
Lobo Staffing
2014.05 - 2015.07
Associate Engineer
Prompt Personnel Consultancy Private Limited
2009.12 - 2014.02
B Tech - Electronics And Communications Engineering
Sree Kavitha Engineering College, JNT University
2001.04 -
ITIL® Foundation Certified in IT Service Management
Cisco Certified Network Associate
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