Rajesh Kumar R

1. Sales and Customer Service:
- Drive sales growth and achieve sales targets in electronics categories (e.g., TVs, smartphones, laptops, gaming consoles)
- Ensure exceptional customer service and resolve customer complaints
- Implement customer loyalty programs and promotions
2. Product Knowledge and Merchandising:
- Stay up-to-date on the latest electronics trends, products, and technologies
- Ensure effective merchandising and visual presentation of electronics products
- Conduct regular product demonstrations and training for sales staff
3. Inventory Management:
- Manage inventory levels, replenishment, and stockroom organization for electronics products
- Conduct regular inventory audits and investigate discrepancies
4. Employee Management:
- Recruit, train, and develop a high-performing sales team with expertise in electronics
- Conduct performance evaluations, provide feedback, and coach employees
- Ensure compliance with company policies and procedures
5. Store Operations:
- Maintain a safe, clean, and organized store environment
- Ensure compliance with health and safety regulations
- Manage store maintenance, repairs, and renovations

KRA’s

· Overall store Management, to make the internal and external customer happy.

· Taking care of the product merchandising

· Department wise and family wise comparison to meet the national level sales.

· Concentrate and monitoring the SKUs which has more margin to make the healthy profit

· Taking care of fast selling SKU’s and Availability of the products at the showroom.

· Product-wise Performance Management

· Competitor survey, to maximize the happy customer.

· Taking care of the Institutional Sale.

· Management of the Sales executive.

· Responsible to make the Positive EBITA

· Responsible to control store OPEX

Achievements:
1. CEO Club Award (2016-17): Received the prestigious CEO Club Award in recognition of outstanding performance and contributions to the organization.
2. Successful Store Turnaround (Velachery Store): Strategically led the Velachery store from a loss-making unit to a profitable one, demonstrating exceptional leadership and management skills.
3. Launch of NSO Stores: Successfully launched two NSO stores as an individual achievement, showcasing entrepreneurial spirit and ability to drive business growth.
4. Consistent Profitability (2023 onwards): Achieved consistent profitability, delivering positive EBITDA from 2023 onwards, demonstrating strong financial management and leadership capabilities.

• Optimized existing processes through integration of new technologies or approaches, resulting in increased efficiency across multiple projects.
• Provided valuable input during team meetings, contributing to the development of innovative mapping solutions.
• Participated in professional development opportunities, remaining current on industry trends and technological advancements in mapping technology.
• Developed custom map templates for efficient production of consistent, high-quality maps.

KRA’s

· Working out the Schemes and discounts provided to the Distributors and the dealers.

· Fixing primary targets and monitoring secondary sales regularly.

· Processing corporate claims and coupon billings.

· Daily Follow-ups of payment with the dealers.

· Creating new Corporate Customer Base.

• Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
• Supervised inventory and placed orders to replenish low running supplies.
• Coordinated special events and promotions to showcase new products and drive sales growth.
• Increased showroom sales by implementing effective visual merchandising strategies and product displays.

KRA’s

· Escalate the requirements issues with Regional Office.

· Taking care of the SKU’s and Availability of the products at the showroom.

· Follow up all credit related issues with the Customers.

· Comparing the other Show rooms to improve the sales.

· Product-wise Performance Management.

· Taking care of the Institutional Sale.

· Management of the Sales executive

Achievements:

· Successfully achieved the assigned targets.

· Increased the sale growth by 25% every year

Achievements:

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Assisted in reducing discrepancies by performing accurate daily cash reconciliations.
• Maintained strict adherence to financial controls, minimizing losses due to errors or fraud attempts.
• Resolved guest concerns promptly, resulting in heightened levels of guest satisfaction and loyalty.

KRA’s

· Cash transaction in-charge during shift operation.

· Responsible for all billing activities during shift.

· Handling FOREX requests from guests

· Assisting GRE’s during group check-ins.

· Generate MIS Reports on day-to-day basis of Transactions.

· Resolve escalated queries of guest billing outlet wise.

· Reduced staff turnover through training and motivation.

· Successfully improved guest comments ratings and occupancy by implementing service metrics.

· Improved guest appreciation level from 50% to 95%.

· Maintained consistent annual occupancy rate of 94% for 4 yrs.