RAJESWARI V S

PB Teller Authorizer controlling the branch operations in T Nagar Bazullah road branch.

• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Educated customers on use of banking website and mobile apps.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Monitored and reported suspicious activity in line with bank security policies.
• Maintained accurate records of customer transactions in line with bank procedures.
• Maintained friendly and professional customer interactions.
• Trained employees on proper procedures and strategies to improve productivity.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Performed monthly compliance checks.
• Examined customer loan applications for loan approvals and denials.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Performed banking, business administration and financial tasks to guarantee five-star service for clients.
• Increased client and supplier satisfaction by solving complex issues with efficient resolutions.

Internal control group - Jewel loan audit

• Analyzing Jewel loan audit report conducted in various branches of ICICI Bank Pan India consisting for more than 4600 branches.
• Jewel loan Fraud reports will be published to business stakeholder and fraud committees for actionable against the jewel loan appraisers.
• Consolidation of day-to-day audits reports and finalizing the overall actionable and non-actionable branches.
• A detailed Pan India audit report will be published to group heads which represents the monthly performance of the Jewel loan business.
• Perform and documents SOX walkthrough and testing with the Company.
• Develop audit programs focusing on evaluating, testing, and improving key internal controls.
• Schedule day to day audits.
• Increased employee performance and job satisfaction to strengthen retention and engagement. Helped with planning schedules and delegating assignments to meet coverage and service demands. Mentored team members to enhance professional development.
• Created thorough audit reports with results, recommendations and conclusions.

Process Executive handling the order flow issues handling for the client AT&T.

• Investigated basic issues and escalated more complicated concerns.
• Answered telephone or online requests and completed interactions quickly to meet productivity goals. Evaluated ongoing processes for possible enhancements and beneficial changes to best practices.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Spearheaded organisational development efforts, incorporating macro-level business process enhancements.
• Handled around 30 smart chats queries with 100% resolutions.