Finacle
I am a dedicated banking professional with a decade of experience at the Bank of India, having joined the institution in 2014. Throughout my career, I have focused on delivering exceptional customer service and driving operational excellence.
For the past six years, I have specialized in the credit area, where I have honed my expertise in credit analysis, loan sanctioning, loan processing, risk management, NPA recovery, SMA, customer due diligence, mortgage management, and retail loans. My deep understanding of credit dynamics and my meticulous approach to risk management and due diligence have enabled me to make sound financial decisions that support both customer needs and the bank's growth objectives.
In addition to my credit-related responsibilities, I have been actively involved in implementing digital payment systems, including Aadhaar Enabled Payment Systems (AEPS), to enhance the accessibility and convenience of our services. My commitment to better customer service drives me to continually seek innovative solutions that meet the evolving needs of our customers.
I am also mastering the use of AI tools to enhance various banking functions. By leveraging AI, I aim to streamline processes, improve decision-making, and deliver personalized customer experiences.
I am passionate about leveraging technology to improve banking services and am proud of my contributions to integrating digital payment systems and AI tools that streamline operations and enhance customer satisfaction. I look forward to connecting with professionals and exploring opportunities to further drive innovation and excellence in the banking sector.
Operations Management
Sales management
Staff Development
Branch Operations Management
Team Player
Customer Service
Operational Reports
Sales Planning
Relationship Management
Staff Management
Market Research
Public Speaking
Account Review
Finacle