Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Rajputra Lanjewar

Senior Manager
Mumbai

Summary

I am a dedicated banking professional with a decade of experience at the Bank of India, having joined the institution in 2014. Throughout my career, I have focused on delivering exceptional customer service and driving operational excellence.

For the past six years, I have specialized in the credit area, where I have honed my expertise in credit analysis, loan sanctioning, loan processing, risk management, NPA recovery, SMA, customer due diligence, mortgage management, and retail loans. My deep understanding of credit dynamics and my meticulous approach to risk management and due diligence have enabled me to make sound financial decisions that support both customer needs and the bank's growth objectives.

In addition to my credit-related responsibilities, I have been actively involved in implementing digital payment systems, including Aadhaar Enabled Payment Systems (AEPS), to enhance the accessibility and convenience of our services. My commitment to better customer service drives me to continually seek innovative solutions that meet the evolving needs of our customers.

I am also mastering the use of AI tools to enhance various banking functions. By leveraging AI, I aim to streamline processes, improve decision-making, and deliver personalized customer experiences.

I am passionate about leveraging technology to improve banking services and am proud of my contributions to integrating digital payment systems and AI tools that streamline operations and enhance customer satisfaction. I look forward to connecting with professionals and exploring opportunities to further drive innovation and excellence in the banking sector.

Overview

10
10
years of professional experience

Work History

Senior Branch Manager

Bank of India
07.2014 - Current
  • Managed daily operations while maintaining a high level of efficiency, productivity, and customer service.
  • Built strong relationships with key clients, resulting in increased loyalty and repeat business.
  • Collaborated with senior management to develop branch-specific goals aligned with company objectives.
  • Increased branch profitability by implementing cost-saving measures and optimizing resource allocation.
  • Developed and executed strategic growth plans for expanding the branch''s market share and client base.
  • Boosted employee morale through effective communication, recognition initiatives, and opportunities for career development.
  • Implemented innovative marketing strategies that contributed to branch revenue growth and higher customer retention rates.
  • Optimized branch operations by regularly analyzing financial reports and identifying areas for improvement.
  • Streamlined workflow processes to increase operational efficiency without compromising on service quality or delivery speed.
  • Championed community engagement initiatives that helped raise the brand''s profile while giving back to the local area through charitable endeavors.
  • Implemented data-driven decision-making tools, enabling the team to focus on strategic growth areas for increased branch success.
  • Maintained a secure environment for customers'' assets by implementing robust risk management procedures and controls.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Education

Bachelor of Arts -

Rashtrasant Tukdoji Maharaj Nagpur University
Nagpur, India
04.2001 -

Skills

Operations Management

Sales management

Staff Development

Branch Operations Management

Team Player

Customer Service

Operational Reports

Sales Planning

Relationship Management

Staff Management

Market Research

Public Speaking

Account Review

Software

Finacle

Timeline

Senior Branch Manager

Bank of India
07.2014 - Current

Bachelor of Arts -

Rashtrasant Tukdoji Maharaj Nagpur University
04.2001 -
Rajputra LanjewarSenior Manager