Raju Pathare

In the role of Senior Analyst Client Processing at BNY, responsibilities included overseeing client service operations within the Real Estate and Private Equity fund. This position demands a high level of collaboration and effectively communication to ensure client needs are met promptly and efficiently. Actively engaged in team management and operational improvement initiative, the role contributed significantly to the enhancement of service delivery.

• Led the client processing team to achieve exceptional service standards in Real Estate and Private Equity operations.

• Recognized for outstanding performance with multiple awards for excellence in service delivery.

Activities and Responsibilities

Taking care of production and quality control for end-to-end Real Estate and Private Equity funds process for all BNYM clients and assisting BNYM employees if they are facing any technical issues with the FIS applications like Investran, Reporting Wizard, Common Drive, Reporting services, FIS Authenticator, etc.

Process and Quality checks for all Real Estate and Private Equity funds related financial and non-financial transactions.

Worked on end-to-end activities like New Onboards Commitments ,Capital Calls, Distributions, Redemptions, Transfer, DRIP , Trade Posting ,Trace report , Cash Confirms, NAV Estimate, Fee Aggregation , Incentive fee report, True up notice ,Audits for all the funds ,Statements and KPI by using CMS, DM Portal, Praeeo , Nexen and Investran applications.(like Reporting Services and Reporting Wizard)

Good exposure of (DDA) Daily and Weekly cash accounts reconciliation by using Treasury Hedge.

Worked on applications like Investran to set up investor accounts, and update wiring instructions and contact details.

Well aware of demographic changes update part into FIS-based software Investran and Praeeo applications.

Handling end-to-end activities for clients like PGIM, MetLife, Baring ,Nuveen and Sarofim and being one contact person for quality-related issues for clients and onshore.

Being an SME of the process, I have prepared SOP for my team.

Working with FIS on various application automation testing projects like Business Event creation and execution, Wiring Framework.

Excellent accuracy with no error to meet the targets in processing as productivity, accuracy and cycle time, Key contact for PGIM for all audit-related questions.

Preparing weekly and monthly reports for the work done and sending it to the client and managers.

Handling a team of 6 people from India regarding processing and people management.

• Company Overview: BNY Mellon is a Global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle.
• I have responsible for following activities: New Investors onboarding, Commitment, Capital Calls, Statement Review, Distribution paid to investors, Audits as per request, K.P.I. , Trade setup, Trade posting, working on quarterly and monthly funds, NAV File send to clients, Sales force recon for both application , Trace request, DRIP Elections , True up notices and ad-hoc activity.
• I have working with Accounting and technology team to resolve if there is any issue.
• I have working on multiple funds like PGIM, Sarofim, MetLife , Nuveen , Bearings and I-capital.
• I have also working on K.P.I and Checklist for the process.
• Training new joiners for both onshore and offshore team.
• I have reviewing all investors Statements, Distribution notices, Management fee reports, capital call notices, Redemption notices, Annual investors Statements, and cash confirms.
• Processing manual and automatic WIRE payment.
• Every week DDA reconciliation for all the PGIM DDA accounts.
• Generating all statements and notices through Nexen application for clients.
• Preparing CMS Q Email every week for the upper management.
• Application use: Investran, CMS, Praeeo, Nexen, DM Portal and Treasury Edge.
• Process: Hedge fund and Private Equity -Real Estate Hedge fund (PGIM Mutual Fund)

• Talking to clients to determine their expenses, income, insurance coverage, financial objectives, tax status, risk tolerance, or other information needed to develop a financial plan.
• Answering client questions about financial plans and strategies and giving financial advice.
• Advising strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives.
• Reviewing client accounts and plans on a regular basis to understand if life or economic changes, situational concerns, or financial performance necessitate changes in their plan.
• Analyzing financial data received from clients to develop strategies for meeting clients' financial goals.
• Preparing or interpreting financial document summaries, investment performance reports, and income projections for clients.
• Implementing financial plans or referring clients to professionals who can help them.
• Managing and updating client portfolios.
• Contacting clients regularly to discover changes in their financial status.
• Building and maintaining client base.

• Company Overview: BNY Mellon is a Global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle.
• I have Responsible for the Announcement & Payment of all Mandatory Events for US Market such as Stock Dividend, Sale of Rights, Pay in Kind, Special Distribution, Liquidation, Sale of asset, Redemption of Rights, Stock Merger, Cash Merger, Reverse Split, Liquidation, Cash And Stock Merger, Name Change.
• Also involve in an end to end Mandatory Corporate action right from announcing the event to the clients, updating the announcement, and paying out the positions holders on the payment date based on the event type.
• For clients who have opted for Stock Loan options on their accounts, the proceeds for loan positions were calculated and allocated.
• Finally, I have responsible for reconciliation of both stock and cash to ascertain accuracy of the payment.
• Liaised with various departments such as Stock loan, Brokers, International Settlements, DTC etc.
• I was also given an additional responsibility of monitoring and reporting training activities which was assigned to the team.
• As well as update the VBM and send the email for Minuets of meeting of daily huddle.
• Process: CMS Mandatory Corporate Action Team.

• Was responsible for Dividend Recall, Contract Compare and processing of pending mark for broker like Goldman, Citi, JP Morgan Deutsch etc.
• Used to research on no price reports. Ad hoc Reporting & Mobius report.
• I also used to work on the breaks between ASP & GSP.
• I used to handle Return on Loans when borrowers return the shares also I was handling redemption and coupon interest
• I used to monitor and settle unsettled trades and pending Derivatives.
• I was also responsible in issuing recalls to a lender to terminate a loan as well as performing reconciliation of cash and stock posted on the lending system with DTC.
• Apart from my daily work I used to prepare Monthly Stats.
• I used to prepare and update the SOP on monthly basis.
• I have prepared checklists for our daily work.
• I have trained new joiners.
• I had also cross trained myself in all the functions in agent lending and security lending.
• I was also given additional responsibility of maintaining and updating all the process related documents Experience.
• Process: GCS Dept.( Global Collateral Services ) Security Lending & Agent Lending

• I used to process and code invoices like P.O, Non P.O, Credit Memo, Utility Bills, Employee Exp With 99.50 % Quality.
• I used to perform quality audits on monthly basis within the Team.
• I used to route invoices for approval.
• I was responsible of training of new joiners, was also a part of the support team.
• I have cross trained on multiple clients.
• Process: U.S. Finance Account Payable Process (Source Net Solution)

• Capital Market (BSE, NSE, MCX, NCDEX) I was handling a team of 4 members; I used to allocate work to my team members.
• I was responsible of Maintaining data and document of clients.
• I used to monitor the key function of handling daily paying & payout of Shares & cash of the client.
• I used to handle client queries effectively, update and explain clients on the new schemes which was introduced by our firm.
• Introducing new client to boost volume of firm.
• Apart from this is used to handle Mutual funds and process account openings.
• Process: Capital Market