RAKESH JHA
Hospitality Manager
Pune
Summary
Effective leader and problem-solver which excels at streamlining operations to decrease costs and promote organizational efficiency. Offering a hardworking mentality and history of success coordinating and monitoring operations across various departments. Highly committed to ensuring the quality of services and products.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Hospitality Manager
Sodexo India Services Pvt Ltd
03.2024 - Current
- Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client
- Managing the entire cafeteria operation including Food service with Housekeeping
- Initiate development of new menus, upgrade old menus and special event Menus
- Monitor all the daily operations of the housekeeping department, including the cleanliness of all meetings rooms, Conference Room, cafeteria, public areas and Floor Pantry on daily Basis
- Leading, hire, and train inhouse housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction
- Make Daily Reports of Attendance, Consumable Report, and Incident Report & Clients Meeting Tracker
- Running routine safety inspections, corresponding with contractors, planning maintenance work, maintaining records, and supervising facilities staff
- Managing the client customer meeting and their requirements for all the client visit
- Managing the all-meeting rooms booking and arrangements
- Ensuring that basic facilities are well-maintained and conducting proactive maintenance
- Keep building and all facilities up to code and accurately follow maintenance protocol
- Direct, coordinating and plan essential services such as reception, security, maintenance, mail, cleaning, catering, waste disposal and recycling process
- Sustain and build site profitability through timely analysis of reports and Provide solutions to counter any discrepancies
- Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same
- Co-ordinate with the HR, QMHSE and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained
- Ensure that all the systems and processes are implemented and followed as per the company policy
- Responsible for co-ordination with the HSE teams to implement the policy and process
- Check that agreed work by staff or contractors has been completed satisfactorily and follow up on any deficiencies
- Conducting compliance audits and ISO audits on behalf of clients
Assistant Facility Manager
Tata Communications/OFF ROLL
12.2022 - 03.2024
- To deliver a consistent level of service across-site Soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets
- Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions
- Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Contract Procurement & Housekeeping
- Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate
- Continued improvement across all aspects of catering, Maintenance and cleaning services through innovation and efficiency
- Full delivery and execution of Contract Road Map
- Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs
- Ensure that all costs and expenditure in the terms of Consumable, maintenance works are within the budgeted levels agreed between the Client and Vendor
- Assume full responsibility for management of soft services against contracted scope of works
- Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded
- Day to day supervision of the Catering, Housekeeping, maintenance and Janitorial teams
- Development of a soft services improvement plan for each service in terms of Pantry services, waste management, Floor operations, and washroom cleaning
- Understanding when it’s necessary to seek advice from Head of Facilities and to consult for technical expertise to ensure the correct procedures are followed
- Responsible for all the TCL Guest house bookings and operations of the all places guest houses
- Comply with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, and EOHS
- Manage the all-customer visit including start-to-end task
- Manage the meeting rooms booking and client requirements
Assistant Manager
Sodexo India Services Pvt Ltd
06.2018 - 12.2022
Operations Executive
Inox Leisure Ltd
06.2016 - 05.2018
Team Leader
Radission Blu Hotel
09.2014 - 06.2016
Senior Butler
Sayaji Hotel
02.2011 - 08.2014
Associate F & B
Fariyas Resort
12.2009 - 01.2011
Education
Bachelor in Hotel Management -
AIMS
Higher Secondary Education - undefined
West Bengal University
Secondary Education - undefined
West Bengal University
Skills
- Staff Supervision
- Cost Control
- Employee scheduling
- Sales growth
- Financial Management
Certification
Food Safety Training and Certification (FOSTAC)
Personal Information
- Father's Name: Jaldhar Jha
- Date of Birth: 04/10/88
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge and belief.
Timeline
Hospitality Manager
Sodexo India Services Pvt Ltd
03.2024 - Current
Assistant Facility Manager
Tata Communications/OFF ROLL
12.2022 - 03.2024
Assistant Manager
Sodexo India Services Pvt Ltd
06.2018 - 12.2022
Operations Executive
Inox Leisure Ltd
06.2016 - 05.2018
Team Leader
Radission Blu Hotel
09.2014 - 06.2016
Senior Butler
Sayaji Hotel
02.2011 - 08.2014
Associate F & B
Fariyas Resort
12.2009 - 01.2011
Higher Secondary Education - undefined
West Bengal University
Secondary Education - undefined
West Bengal University
Bachelor in Hotel Management -
AIMS
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