Rakesh Singh
Sr. Vice President Tech Delivery
Pune
Summary
A results-driven Techno-business professional with over 23 years of expertise in Delivery, Operations, Program and Product Management, and Stakeholder Engagement, proven track record of managing large accounts, Transformation projects, 24x7 support of mission critical projects & large development projects. My expertise lies in developing and inspiring world-class teams, fostering the highest quality talent, and scaling to meet business challenges and drive business growth.
Overview
23
23
years of professional experience
23
23
years of post-secondary education
7
7
Certificates
Work History
Sr. Vice President Tech Delivery & Operation
Craft Silicon
04.2022 - 06.2023
- Heading the entire gamut of operations including delivery and support of multiple Java, APIs, Microservices, Flutter, Azure DevOps, product integrations, and other IT projects.
- Partners directly with the top Level Executive and Business Leader to define, and execute critical business objectives and leads as the SPOC our Clients, the Business and the organization for technology service provisioning
- Managed delivery operations and carried P&L responsibility, achieving consistent profitability.
- Ensuring the quality delivery of all engagements, including enforcing technical best practices in each engagement. Tracking and managing engagement budgets effectively. Maintaining a high level of client satisfaction throughout the engagement process
- Provide technical leadership throughout the design and deployment life cycle and focus on the delivery of quality solutions Significant experience in the banking business domain such as BR.NET Banking solution, Core Banking Solution (FIS Profile, Finacle, Flexcube), Lending (LOS & LMS), (MSME, Retail Loans)
- Provided strong leadership in requirement analysis, design support, and project change management. Oversee project schedules, risk, and budget management, ensuring contractual obligations are fulfilled. Hold overall responsibility for planning, directing, & overseeing multiple projects, digital products, involving resource management across various departments
- Develop and maintain a comprehensive set of operational metrics across project health, product health, operations, risk, and financial dimensions. Defining the strategy from onboarding resources to the overall delivery
- Core responsibilities include Global Delivery (Application Development, Testing, Product Support) using Agile & digital technologies
Delivery/Practice Head
Teradata
04.2018 - 06.2021
- Accountable for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk, and crisis management.
- Steering artificial intelligence initiative for predictive analysis & maintenance planning; developing technology (to move to Cloud); managing application changes, released to production environments (in an Agile / DevOps model); developing competencies
- Leading multiple cloud engagements which include Managed Cloud Service for IntelliCloud, AWS, Azure & On Premise
- Leads, inspires and motivates teams; providing visible leadership and people management.
- Actively participate in defining strategies for using cloud services as part of the multiple clients
- Responsible for developing and implementing processes and procedures that ensure consistent and high-quality project delivery
Implementing people, process & tools for successful turnaround of a critical project in RED; leading capitalization cost across
projects, implementing DevOps process and managing SLAs with Shared service team - Lead the rollout of best practices around SDLC processes, software go-to-market and resource utilization. Managing profitability & cost; improving operational efficiency in staffing, infrastructure & offshore ratio; monitoring & managing accounts revenue, growth, profitability & billing; executing internal audit mechanism within DM to ensure any process/delivery gap filled proactively
Client Engagement Director
FIS Global
04.2016 - 04.2018
- Ensured Consulting/Service met or exceeded client expectations
- Excelled at gathering feedback and requirements; communicating needed changes to development team; and overseeing seamless, high-quality rollouts to on-time and on-budget conclusion.
- Steered end-to-end delivery management & post-implementation support on TCV worth $100m
- Oversee the FIS Profile implementation of large-scale complex project for the world’s leading banks and financial institutions
- Completed major projects involving Core banking implementation, internet/mobile banking, e-Wallet, Agent Banking, EMV card; Managed multiple vendor applications (Treasury, AML, CIB (Corporate Internet Banking); provided pre-sales and post-sales support for a timely, quality delivery within estimated budgets
- Identified opportunities for improvement; spearheaded end-to-end operational focus application, support, operational costs & productivity, utilization, quality, & service level management; managed entire engagement including business development & support, Infra & Helpline work
AVP & Delivery Head
Intellect Design Arena
04.2014 - 06.2016
- Managed the delivery of IT services for HSBC, Lloyds Bank, and Barclays.
- Serve as the primary interface between Operations and customers, adeptly managing intricate technical and business-critical accounts
- Led an assessment of Enterprise Architecture practice & development of transformation plan; managed product backlog prioritization, refinement & user story sizing, sprint planning, daily scrum, sprint review and retrospective, definition of ‘done’, determining velocity, burn-down chart, refactoring, release plan
- Directed team effort to select a cloud-based User Identity Management solution for use with cloud-based partner
- Create a knowledge repository and academy, updated with the latest information, lessons learnt and industry best practices
- Ascertained new projects start healthy from PM skill perspective; saved projects getting into troubled state from early warning state; ensured structured recovery of projects; adhered to SLA as agreed in SOW; managed High C-SAT and Client Health Index; delivered large projects (Java, J2EE, EJB, SOA); delivered core banking projects in Internet & Digital Banking & Cash Management
- Managed the end-to-end technology service delivery for the cash management, payments, clearing & shared services business
Delivery Manager
Sears Holding
06.2012 - 03.2016
- Managed the end-to-end technology service delivery for the payments, clearing & shared services business.
- Steered distributed computing Big Data technologies on Hadoop framework, map-reduce, pig scripting, Hive, MongoDB, Cloudera; built new business by successfully externalizing delivery capabilities on migration to Big Data
- Directed COE for Legacy Modernization to Hadoop/Open Source Technology led to decommissioning of 1 mainframe by eliminating 1200 MIPS over 1 year by a team of 70+
- Delivered Fixed Price Project on schedule / budget / efforts (92%) with quality; designed & executed large POC program aligned to strategic sales objectives;
- Provided technical direction for design, development & systems integration JAVA / J2EE Enterprise applications for client engagement Manage the technical deliverables especially during the development phase until Go Live
Technical Project Manager
Wipro Technologies
06.2007 - 06.2010
- Demonstrated excellence in spearheading the delivery of multiple accounts (Citi Bank, Zurich Financial Services, Nomura) spanning U.S, Canada, and Europe.
- Facilitated RFP support; drove resource fulfillment (100% offshore) & OM Parameters (Bulge Mix: 46%, Utilization: 92%; OnsiteOffshore ration: 15:85, Average Experience: 5); conducted knowledge management, training needs, lean implementation, SLA adherence (RCA if not met) invoicing, appraisals, progression, G&O setting, PDMR closure & project closures
Project Manager
Electronic Data System (EDS)
04.2002 - 05.2007
- Oversaw end-to-end development and production support processes for ABN AMRO, Sprint Nextel customers, ensuring SLAs are consistently met.
Project Leader
Magamind Solution
10.1999 - 04.2002
- Implemented technical design & strategy for Policy Admin System migrations & Legacy Modernization Projects; led a team for enhancing & maintaining agency management systems.
Education
MBA - Information Technology
ISBM University
Raipur, IndiaPh.D. - Information technology
ISBM University
Raipur, India 04.2001 - 04.2024
MBA - Banking & Finance
ISBM
Pune06.1999
Skills
Application Development & Support
Leadership
Digital Transformation, DevOps
AWS Cloud / Azure Cloud / IntelliCloudDelivery Management & Program Management
Technology Innovation / LeadershipBusiness Strategy & OperationsIT Governance/ Policies/ ProcessesRetails Banking / Investment BankingRCA / Risk / Incident / Problem ResolutionContinuous / Process ImprovementVendor / Stakeholder / Client ManagementJava, Microservice ,UI/UX
AWS, Azure Cloud, AI/ML
Decision-Making
Critical Thinking
Profit and Loss Management
Certification
PRINCE2 Certified
Timeline
Sr. Vice President Tech Delivery & Operation
Craft Silicon
04.2022 - 06.2023
Delivery/Practice Head
Teradata
04.2018 - 06.2021
Client Engagement Director
FIS Global
04.2016 - 04.2018
AVP & Delivery Head
Intellect Design Arena
04.2014 - 06.2016
Delivery Manager
Sears Holding
06.2012 - 03.2016
Technical Project Manager
Wipro Technologies
06.2007 - 06.2010
Project Manager
Electronic Data System (EDS)
04.2002 - 05.2007
Ph.D. - Information technology
ISBM University
04.2001 - 04.2024
Project Leader
Magamind Solution
10.1999 - 04.2002
MBA - Information Technology
ISBM University
MBA - Banking & Finance
ISBM
Notable Accomplishments
- SPOT Award for contribution in cost reduction & margin improvement in FIS in 2016
- Delivery Excellence Award for successful decommission of one IBM Mainframe at Sears Holding in 2013. Multiple 'Team Award' at SEARS Holding in 2013 & 2014
- Performance Awards and Top Gun Award from multiple client 2004 to 2007 in EDS