Rani Gawai
Pune
Summary
Results-driven NOC Senior Analyst with a strong focus on cloud-based applications and system performance optimization at Capgemini Technology Services India Limited. Expertise in incident management and cross-functional collaboration, leveraging advanced skills in Splunk, New Relic, Azure, and ITIL v4 processes. Proven leadership as a co-team lead has driven significant enhancements in operational efficiency and elevated customer satisfaction levels. Committed to delivering innovative solutions that align technology with business objectives.
Overview
4
4
years of professional experience
1
1
Certificate
Work History
NOC Sr. Analyst (Technical L2 Support)
Capgemini Technology Services India Limited
Pune
06.2023 - Current
- Managed system performance through splunk and New Relic, facilitating prompt identification and resolution of performance issues.
- Coordinated incident management through ServiceNow ticketing system, ensuring thorough documentation and swift resolution of issues.
- Directed deployment processes, working closely with SRE and ITSM teams to maintain operational efficiency.
- Developed and maintained Jira ticketing system to streamline issue tracking and enhance project management efficiency across departments.
- Performed log analysis to assess service health within production environments, supporting operational stability.
- Configured alerting systems through OpsGenie to support timely incident response and resolution.
- Directed team operations and maintained seamless workflow during team lead's absence to support project continuity.
- Directed effective resolution of escalations to maintain operational continuity and service quality during high-pressure scenarios.
- Developed and implemented strategic solutions to optimize business processes and enhance efficiency.
NOC Analyst (Technical L1.5 Support)
Capgemini Technology Services India Limited
Pune
02.2022 - 06.2023
- Facilitated resolution of customer issues by providing first-line technical support for Azure-based cloud applications, enhancing user satisfaction.
- Performed comprehensive root cause analysis on persistent issues with New Relic to enhance operational efficiency and prevent recurrence.
- Conducted in-depth analysis of data trends through Microsoft Excel to inform strategic improvements.
- Coordinated with cross-functional teams to address urgent tickets while ensuring adherence to ITIL V4 processes.
- Monitored network performance and availability using advanced monitoring tools.
- Analyzed incidents to identify root causes, ensuring rapid resolution of technical issues.
Education
Bachelor's degree - Engineering
MGM Jawaharlal Nehru Engineering College
Ch. SambhajiNagar2020
Higher secondary education - Science
Shri Shantagi Junior College
Ch. SambhajiNagar2016
Skills
- Splunk expertise
- Experienced with New Relic monitoring
- MS Azure
- MySQL database management
- ITIL v4
- ServiceNow administration
- Jira
- Confluence
- Agile methodologies
- Opsgenie
- ServiceNow
- Microsoft Excel
- Database management with MongoDB
- Linux
Certification
- ITIL v4 Foundation Certification
- Microsoft Azure Fundamentals (AZ-900)
- New Relic Performance Monitoring Certificate
- Agile Software Development
- Splunk Observability Cloud Certificate
- Docker
- Splunk APM
- Splunk Observability
- Splunk Elearning
Timeline
NOC Sr. Analyst (Technical L2 Support)
Capgemini Technology Services India Limited
06.2023 - Current
NOC Analyst (Technical L1.5 Support)
Capgemini Technology Services India Limited
02.2022 - 06.2023
Bachelor's degree - Engineering
MGM Jawaharlal Nehru Engineering College
Higher secondary education - Science
Shri Shantagi Junior College
Achievement
Awarded as ‘RISING STAR’ in Capgemini 2023 and in 2024