RASIKA PHADKE
Assistant unit manager - Quality (German language)
Pune
Summary
Dedicated individual successfully facilitates communication between people of different cultures and backgrounds. Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results.
Overview
9
9
years of professional experience
4
4
Languages
Work History
German Language Trainer
Bleu Blanc Rouge (BBR)
07.2015 - 11.2018
- Teaching levels A1, A2, B1, B2.1, B2.2
- Established a supportive learning atmosphere, promoting open communication and active participation from all students.
- Served as a mentor and resource for less experienced language trainers, providing guidance and support in their professional growth.
Visiting Lecturer
MIT College lonikalbhor
- Enhanced student comprehension by utilizing various teaching methods and approaches tailored to individual learning styles.
Symbiosis Institute of Foreign and Indian Languages (SIFIL)
12.2017
- Teaching language, making students understand the culture of the country, enhanced student comprehension by utilizing various teaching methods.
German Language Associate
Sandvik Coromant
12.2018 - 10.2020
- Developed strong client and customer relationships through timely and thorough follow-up on inquiries and concerns.
- Enhanced the technical knowledge of cutting tools and inserts in german language.
- Translation of the product descriptions and communication with the German team.
- Worked on Microsoft dynamics - Raising tickets, Contacting customers.
- Focus on customer satisfaction, Supporting the customer queries via all 3 mediums i.e. Email, Chat, Voice.
Quality Analyst
Mphasis Pvt Ltd
10.2020 - Current
- Focus on customer satisfaction and building relationship with the german clients. Translation on emails and technical documents.
- Worked as quality analyst (Email as well as Chat) German process till 2023
- Promoted as Assistant Quality Manager in July 2023.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
- Reduced defect rates through meticulous attention to detail during code reviews, working closely with developers to address any identified issues quickly.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
Education
Ahmednagar -
Auxilium Convent High School
Pune -
Savitribai Phule University
Pune -
Savitribai Phule University
Skills
Document Translation
Problem Resolution
Customer Service
Decision-making capabilities
Team building expertise
Foreign Language Qualification
- A 1 Level, Max Mueller Bhavan, Pune, 08/2014
- A 2 Level, Max Mueller Bhavan, Pune, 10/2014
- B 1 Level, Max Mueller Bhavan, Pune, 12/2014
- B 2.1 Level, Max Mueller Bhavan, Pune, 02/2015
- B 2.2 Level, Max Mueller Bhavan, Pune, 04/2015
- C 1 Level, Max Mueller Bhavan, Pune, 07/2015
- Certificate Course, Savitribai Phule University Pune, 06/2013
- Intensive Diploma, Savitribai Phule University Pune, 06/2015
- Advance Diploma, Savitribai Phule University Pune, 04/2015
- Special Diploma in Translation, Savitribai Phule University Pune, 04/2017
Contact No
9325740353, 8855878168
Personal Information
- Date of Birth: 12/01/96
- Gender: Female
- Nationality: Indian
Extracurricular Activities
Swimming State level Competition, 06/2011,
Bharatnatyam LayashalaNrutya Kala Niketan, 04/2011, Visharad
Elementary and Intermediate Drawing Examination, 2009-2010, B
Timeline
Quality Analyst
Mphasis Pvt Ltd
10.2020 - Current
German Language Associate
Sandvik Coromant
12.2018 - 10.2020
Symbiosis Institute of Foreign and Indian Languages (SIFIL)
12.2017
German Language Trainer
Bleu Blanc Rouge (BBR)
07.2015 - 11.2018
Visiting Lecturer
MIT College lonikalbhor
Ahmednagar -
Auxilium Convent High School
Pune -
Savitribai Phule University
Pune -
Savitribai Phule University