RAVI PAIKINE
AWS Technical Customer Service Associate
Pune
Summary
AWS Cloud Support professional with 5+ years of experience at Amazon, including hands-on exposure supporting AWS customers. Skilled in EC2, S3, IAM, VPC, CloudWatch, Linux, and Python basics. Strong background in troubleshooting, incident handling, SLA-driven operations, and customer communication. Actively seeking opportunities as a Cloud Support Engineer / Cloud Engineer / AWS Engineer.
Overview
5
5
years of professional experience
3
3
Languages
Work History
AWS Customer Service Associate / Cloud Support Operations
Amazon
09.2020 - Current
- Provided L1/L2 support to AWS customers for EC2, S3, Lambda, IAM, and account & billing queries via chat and calls.
- Handled fraud investigations, refunds, credits, unexpected charges, and AWS cost explanations.
- Submitted and tracked service quota increase requests as per runbooks and coordinated with internal AWS service teams.
- Troubleshot AWS service issues, performed initial root cause analysis, and guided customers toward correct resolutions.
- Worked in SLA-driven, 24/7 operational environments with incident handling, escalation, and documentation responsibilities.
- Temporarily reassigned to AWS Chat Support during peak period (Nov 2025 – Present) to support high-volume customer traffic.
Education
Bachelor of Engineering - Mechanical Engineering
Marathwada Mitra Mandal Education Society
Pune01.2018
Skills
AWS: EC2, S3, IAM, VPC, CloudWatch, basic Lambda
Operating Systems: Linux (Ubuntu)
Scripting: Python (basic), Shell (basic)
Database: MySQL
Tools: Git, GitHub, AWS CLI (basic)
Concepts: IAM RBAC, Networking basics, Security Groups, NACLs, Monitoring, Troubleshooting
Projects
AWS Secure Infrastructure Implementation Guide
- Designed and documented a secure AWS architecture covering VPC isolation, public/private subnets, IGW/NAT routing, and layered network security using Security Groups and NACLs.
- Implemented IAM RBAC, least-privilege access, and CloudWatch monitoring with troubleshooting and remediation workflows aligned to AWS best practices.
Interactive Bouncing Ball Web Game – Hosted on AWS S3 (Cloud Deployment Project)
- Deployed an HTML5 + JavaScript application using AWS S3 static website hosting.
- Configured bucket policies, public access controls, and optional CloudFront for performance and secure content delivery.
Timeline
AWS Customer Service Associate / Cloud Support Operations
Amazon
09.2020 - Current
Bachelor of Engineering - Mechanical Engineering
Marathwada Mitra Mandal Education Society