RAVI . N . JITIYA
Mumbai
Summary
Dynamic Senior Relationship Officer with proven success at Aavas Financiers Ltd in driving home loan sales and enhancing client retention. Expert in relationship management and customer service, consistently achieving sales targets. Recognized for strong portfolio management skills and a goal-oriented mindset, fostering long-term client partnerships and ensuring seamless loan processing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Relationship Officer
Aavas Financiers Ltd
11.2024 - 09.2025
- Promoted and sold home loan products to retail customers across assigned
- Assisted clients with eligibility checks, documentation, verification, and loan disbursal's .
- Achieved monthly and quarterly sales targets by generating leads and referrals.
- Maintained long-term relationships with clients, improving retention and repeat business.
- Coordinated with internal credit, operations, and legal teams to ensure smooth processing.
- Consistently ranked among the top performers in achieving branch sales goals.
Relationship Officer
Yes Bank
12.2023 - 08.2024
- Worked as RO dealing with branch operations, Home Loans
- Processing and sanction of Home Loans.
- Expedited loan approval processes for timely financial support to clients.
- Complied with established internal controls and policies.
Relationship Officer
Axis Bank
09.2022 - 12.2023
- Worked as RO dealing with branch operations, Home Loans.
- Processing and sanction of Home Loans.
- With a deep understanding of the real estate market and extensive knowledge of AXIS BANK home loan products and services
Accountant
NBFC
12.2020 - 04.2021
- preparing accounts and ledger's , administering payrolls
and controlling income and expenditure , auditing
financial information , financial forecasting and risk
analysis , dealing with insolvency cases
Sales Executive
Money2ME Gold Finance
04.2020 - 10.2020
- Executed targeted sales strategies to drive revenue growth and market penetration.
- Handing gold department with gold valuation, Giving
gold enquiry to walk in customer, Handling cash counter
with all cash transaction , Solving query regarding loan
process & gold valuation , fields trips and advertising for
New scheme's and service to customers
Cashier (IDBI BANK)
Cash Management Services (CMS)
07.2018 - 03.2020
- Assisted customers with inquiries and provided exceptional service to enhance satisfaction.
- Collaborated with team members to ensure smooth operations during peak hours.
- Managing transactions with customers using cash and
cards , Collecting payments whether in cash or credit ,
Issue receipts, refunds, withdrawal and deposits ,
Resolve customer complaints, guide them and provide
relevant information
Education
Bachelor in Finance Market - Finance Market
University of Mumbai
Mumbai, India07-2020
HSC -
St Stanislaus Jr College
Mumbai, India06-2015
SSC -
Z.B.Zakaria English High School
MUMBAI07-2013
Skills
- Relationship management
- Portfolio management
- Customer service
- Time management
- Cash handling
- Relationship building
- Banking
- Customer relationship management
- Service support
- Deadline management
- Team leadership qualities
- Goal-oriented mindset
Accomplishments
- Awarded PAN India Rank 1 in Aavas Financiers Ltd nationwide contest, accomplishing a ₹70 lakhs target, recognized as a leading performer, and rewarded with an extra ₹10,000 incentive for outstanding performance.
- Achieved highest home loan insurance sales for Tata AIG at Axis Bank, recognized as top performer nationwide, and awarded a prestigious trophy for outstanding performance and exceptional contribution to the organization's growth
Certification
- [MSCIT ]
- [TALLY]
- [Advance Excel]
Timeline
Senior Relationship Officer
Aavas Financiers Ltd
11.2024 - 09.2025
Relationship Officer
Yes Bank
12.2023 - 08.2024
Relationship Officer
Axis Bank
09.2022 - 12.2023
Accountant
NBFC
12.2020 - 04.2021
Sales Executive
Money2ME Gold Finance
04.2020 - 10.2020
Cashier (IDBI BANK)
Cash Management Services (CMS)
07.2018 - 03.2020
Bachelor in Finance Market - Finance Market
University of Mumbai
HSC -
St Stanislaus Jr College
SSC -
Z.B.Zakaria English High School