Ravishankar S
Electronics & Telecommunication Engineer
Thane
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
ASST. MANAGER- SERVICE
SHIMADZU ANALYTICAL INDIA PVT LTD
6 2014 - Current
- Installation, Trouble Shooting of Material Testing Instruments- Universal Testing Machine (UTM), Servo Hydraulic, Hardness Tester Systems
- Completing installations, preventive maintenance, and repairs in a timely manner
- To provide technical support to new and old machines
- Primary function to complete all service calls, maintenance programs within organizations, lab assigned to specific region
- Schedule and complete all PM's, NABL calibration and installation by use of CRM software
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Providing onsite training and support.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
SERVICE ENGINEER
INSTRON INDIA PVT LTD
01.2008 - 06.2014
- Installation, Calibration by NVLAP Lab & Trouble Shooting of Material Testing Machines (UTM), SATEC & Servo-Hydraulic
- Applied technical knowledge and judgment to technically manage products to meet equipment requirements
- Maintained service database accurately for timely completion of service calls
- Completed UKAS Calibration Certified Course in Electromechanical Machines (UTM) at INSTRON LTD, High Wycombe (UK) in year 2008.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions
SERVICE ENGINEER
LABCON SCIENTIFIC INSTRUMENTS PVT LTD
08.2005 - 12.2007
- Provided excellent equipment repair and customer support services to clients
- Scheduled inspection and testing and resolved medical equipment issues
- Monitored functions of clinical machines and optimized their efficiency
- Received positive feedback from clients on maintenance and repair.
QUALITY CONTROL ENGINEER
MULTIVISION ELECTRONIC PVT LTD
10.2004 - 03.2005
- Assembling, Maintenance and Quality control check of coin operated telephone box
- Onsite troubleshooting to prevent loss of revenue.
Education
B.E (Electronics & Telecommunication) -
North Maharashtra University
Dhule, IndiaSkills
Installation, Calibration & Troubleshooting of Universal Testing Machines (UTM), Servo Hydraulic, SATEC and Hardness Tester Machines
Extensive knowledge in the areas of Histopathological Medical instruments, Petroleum and Oil Testing equipments
All softwares relating to material testing like BlueHill, Merlin, Series IX, Trapezium X, Trapezium X-V
Completed course in Hardware & Networking from St Angelo’s Institute, Mumbai
Good knowledge of MS Office, Internet Applications, Operating systems- Windows 10
Result-oriented professional with in-depth knowledge and functional experience of 16 years in spearheading maintenance, installation, and trouble-shooting functions Sincere, diligent, and focused with total commitment to achieve organizational objectives Professionally handling projects and working with tight deadlines for installation and troubleshooting Excellent communication skills in English language Good Team player
Customer Relations
Customer Relationship Management (CRM)
Personal Information
- Installation, Calibration & Troubleshooting of Universal Testing Machines (UTM), Servo Hydraulic, SATEC and Hardness Tester Machines.
- Extensive knowledge in the areas of Histopathological Medical instruments, Petroleum and Oil Testing equipments.
Otherdetails
12/13/1982, Married, W2180627, 2032, English, Hindi, Marathi, Tamil, Playing outdoor games, Listening to music, Surfing the internet
References
Will be made available on request.
Timeline
SERVICE ENGINEER
INSTRON INDIA PVT LTD
01.2008 - 06.2014
SERVICE ENGINEER
LABCON SCIENTIFIC INSTRUMENTS PVT LTD
08.2005 - 12.2007
QUALITY CONTROL ENGINEER
MULTIVISION ELECTRONIC PVT LTD
10.2004 - 03.2005
ASST. MANAGER- SERVICE
SHIMADZU ANALYTICAL INDIA PVT LTD
6 2014 - Current
B.E (Electronics & Telecommunication) -
North Maharashtra University
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