Rechi Nair
Sales Head
THANE
Summary
Adept at team management and budgeting expertise, I spearheaded strategic initiatives at Infinity Smart Services India Pvt Ltd, leading to substantial business growth. My tenure is marked by mentoring staff, fostering professional development, and enhancing customer engagement, achieving significant improvements in efficiency and productivity.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
5
5
Languages
Work History
Head of the Department
Infinity Smart Servies India Pvt Ltd
Mumbai
09.2021 - Current
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
- Oversaw talent acquisition efforts for the department, ensuring the recruitment of top-tier professionals who contributed significantly to organizational success.
- Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
Assistant Sales Manager
Epacific Services Pvt Ltd
Mumbai
04.2017 - 08.2021
- Developed strong client relationships for repeat business and increased referrals.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
Team Leader, Sales Operations
VANTAGE BPO SERVICES PRIVATE LIMITED
Colombo
09.2009 - 03.2017
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Developed strong relationships with key clients, resulting in increased repeat business.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Customer Service Representative
3 Global Services
Pune
06.2007 - 08.2009
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Commerce - Accounting And Finance
MATS UNIVERSITY
Raipur India 06.2011 - 07.2014
Diploma in Internationl Stock & Finance - Forex & Stock Market
Amazon College
Colombo Sri Lanka 01.2011 - 12.2012
High School Diploma -
Wadia College
Pune India 06.2006 - 03.2007
Skills
Team management
Ethics and integrity
Training facilitation
Partnership building
Staff recruitment
Budgeting expertise
Team supervision
Performance management
Work planning and organization
Customer engagement
Strategies and goals
Staff management
Timeline
Head of the Department
Infinity Smart Servies India Pvt Ltd
09.2021 - Current
Assistant Sales Manager
Epacific Services Pvt Ltd
04.2017 - 08.2021
Bachelor of Commerce - Accounting And Finance
MATS UNIVERSITY
06.2011 - 07.2014
Diploma in Internationl Stock & Finance - Forex & Stock Market
Amazon College
01.2011 - 12.2012
Team Leader, Sales Operations
VANTAGE BPO SERVICES PRIVATE LIMITED
09.2009 - 03.2017
Customer Service Representative
3 Global Services
06.2007 - 08.2009
High School Diploma -
Wadia College
06.2006 - 03.2007
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