Reena Dnyanesh Bathe
IT Analyst
Pune
Summary
A dynamic professional with 13 years of industry relevant experience in Production Support with proven ability to troubleshoot and resolve L1/L2 product issues. Strong experience on Major Incident Management, Problem Management and Change Management to lead in the diagnosis and resolution of more complex user issues through the use of standard Incident Management processes.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Team Lead
TCS
2023.10 - 2025.05
- Working on incidents.
- Strong experience in Major Incident Management. Handling P1/P2s following the defined process.
- Working on Bi-weekly PPTs and representing to business.
- Providing critical reports to business.
- Managing change management in SNOW for deployment.
- Raising in SNOW for emergence/normal/standard change.
- Providing L1 & L2 level application technical support.
- Responsible for Monitoring Modules development and support
- Worked closely with the Client to understand their requirements
- Providing critical data to security teams and preparing audit related reports.
Key Qualifications & Responsibilities :
- Operating System : Windows2000/xp, UNIX (Sun Solaris, HP-UX)
- Programming Languages : SQL,PL/SQL,C,C++
- Database : Oracle 9i/10g
- Scripting Languages : Shell scripting
- Tools : Toad, Putty, PL/SQL Developer, SNOW, Oracle 11g, Winscp, puTTy, Oracle 11g, HPSA, Jira
Software Engineer
TCS
2021.02 - 2023.10
- Working on incidents.
- Managing change management in SNOW for deployment.
- Raising MCRs/SCRs/ECRs in SNOW for emergence/normal/standard change.
- Providing L1 & L2 level application technical support.
- Responsible for Monitoring Modules development and support
- Worked closely with the Client to understand their requirements
- Providing critical data to security teams and preparing audit related reports.
Key Qualifications & Responsibilities :
- Operating System : Windows2000/xp, UNIX (Sun Solaris, HP-UX)
- Programming Languages : SQL,PL/SQL,C,C++
- Database : Oracle 9i/10g
- Scripting Languages : Shell scripting
- Tools : Toad, Putty, PL/SQL Developer, SNOW, OIM, Oracle 11g, Winscp, puTTy, Oracle 11g, HPSA
IT Technical Support Workflow Specialist
TCS
2012.02 - 2021.01
- Providing L1 & L2 level application technical support.
- Responsible for Monitoring Modules development and support
- Worked closely with the Client to understand their requirements
- Writing PL/SQL Procedures and shell scripts for automation purposes.
- Working on ID Management related work orders.
- Handling ID Management related tickets.
- Providing critical data to security teams and preparing audit related reports
- Team management
Key Qualifications & Responsibilities:
- Operating System : Windows2000/xp, UNIX (Sun Solaris, HP-UX)
- Programming Languages : SQL,PL/SQL,C,C++
- Database : Oracle 9i/10g
- Scripting Languages : Shell scripting
- Tools : Toad, Putty, PL/SQL Developer, Remedy, OIM, Oracle 11g, Winscp, Toad 9.5, puTTy, Control -M tool, OIM tool
Education
B.C.A -
Pune University
2008.01 - 2011.01
Skills
- Operating System - Windows
- Pgramming Languages - UNIX/LINUX, SQL
- Data Base - Oracle 11g
- Tools Used - Control-M, Autosys, Oracle Identity Manager, ServiceNow, Remedy, Jira, etc
- Major Incident Management
- Problem Management
- Team Management
- Software Troubleshooting & Problem Solving
- Adaptable
- Quick learner
Certification
NIIT : Oracle 10g, AWS Certification(AssociateLevel)
Timeline
Team Lead
TCS
2023.10 - 2025.05
Software Engineer
TCS
2021.02 - 2023.10
IT Technical Support Workflow Specialist
TCS
2012.02 - 2021.01
B.C.A -
Pune University
2008.01 - 2011.01