Summary
Overview
Work History
Education
Skills
Extra Curricular Activities
Professional Courses
Personal Information
Technical Highlights
Timeline
Generic
Renu Yadav

Renu Yadav

Production support
Dahisar east

Summary

To be associated with a progressive organization that provides an opportunity to apply my knowledge & skills in order to keep abreast with latest trends and technologies.

Overview

12
12
years of professional experience
6040
6040
years of post-secondary education
3
3
Languages

Work History

Production Support Lead

Purview Services
02.2024 - Current
  • Skill - Big data, hadoop , Airflow , Control-M, Juniper, Putty
  • Tools - Service Now , Citrix applications, clarity timesheet ,INS incident Notification system , xMatter ,juniper, jira,data refinery dashboard , ITSM , ES grafana 45 , Hadoop Grafana 45 , Yarn ,Elastic Search Kibana ,Cluster (UAT& PROD) .
  • To track and monitor the job using Airflow and control -M .
  • Attending Change Call once in Week to understand the impact and taking action if any impact on server and JOBS.
  • Monitoring UAT server of every Sunday as per the shift .
  • Scheduled call for team every day.
  • Preparing Roster and taking approval from manager.
  • Sharing Incident report every day and maintaining also
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Proactively identified potential product flaws through pattern analysis of recurring customer issues.
  • Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
  • Established quality assurance protocols that led to consistent delivery of high-quality customer service experiences.
  • Improved customer satisfaction by addressing and resolving support issues in a timely manner.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Monitored system performance to identify potential issues.

Senior Tech Lead

HCL Technologies Limited
07.2022 - 08.2023
  • Company Overview: CLIENT: western union money transfer
  • Work as a data analytics and also in L2 supports of Western union team, used Splunk tool to do data analytics.
  • Skills used, Snowflake, Putty, Splunk, Jira, Quantum Matric, amplitude Dynatrace.
  • Creating dash Board using Splunk tool to check the health of the application.
  • Created Splunk alerts as a required.
  • Created automated mails using Splunk alert to minimize high priority / high visible issue.
  • Apart from data analytic also pay crucial role in support activates IN/CM: -
  • Worked on high priority Incident
  • Lead the team, help other team members were ever stuck with any issue.
  • Joined change activities created CR, ECR.
  • Created draft RCA/FINAL RCA.
  • Create dash board using Splunk tool.
  • CLIENT: western union money transfer

SENIOR CONSULTANT

SAKSOFT LIMITED
02.2019 - 07.2022
  • Company Overview: CLIENT: TRANS UNION CIBIL SCORE
  • Working on Hadoop, Spark SQL- To Analyze the Code and Jobs, Hive- For Transformation, Putty, R.
  • Hue, SHAPE, MapReduce, Yarn, Tusatish - For Data upload (Internal Tool), WinSCP.
  • Making script for banks as per Requirement for Trade score.
  • As per Manager Data Requirement, Creating R codes and Hive code To Analyze the data.
  • After receiving data, Manning data from primary and secondary sources, then reorganizing said data in a formulate that can be easily read by Clients.
  • To structure the raw data and formulate or reorganize the various patterns in the data through the mathematical and computational algorithm or programs.
  • Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
  • Identity, analyze, and interpret trends or patterns in complex data sets.
  • Provide quality assurance of imported data, working with quality assurance analyst if necessary.
  • Scheduling Meetings, Training for team members.
  • Attending Meetings with Reporting Managers for Forecast Work.
  • Analysis Data, by making summarized Records, with the help of Putty and Hadoop.
  • Share Task time sheet to higher manager, of all team members.
  • Working with 8 Members of team as a senior.
  • Making PPT for Data presentation.
  • Analysis data on excel with the help of VLOOKUP, Pivot table, Excel PPT Etc. formulas.
  • Work with Management to prioritize business and information needs.
  • Locate and define new process improvement opportunities.
  • Interpreting data, analyzing results for accuracy in data result.
  • CLIENT: TRANS UNION CIBIL SCORE

SENIOR IT OFFICER

Tata Consultancy Services
10.2015 - 01.2019
  • Company Overview: Client: Kotak General Insurance
  • Production support, Change Management, UAT Testing and Live Deployment, Hadoop, hive.
  • Handling entire (SR, IM, E-assist) TAT process.
  • Handling and Managing Production Support team.
  • Project Frontend Asp.net and backend Oracle Pl/sql developer database.
  • Providing support from entire End to End project. For all modules.
  • Modules: MIS, Accounts, Finance, Batches, upload download excel, master management, underwriting, RI management, GIST module, Tax Module, services Module Etc.
  • Unix Command and Shell scripting in Unix.
  • Working with HDOOP For Big data as a initial stage.
  • Required customer data for analysis for forecast.
  • Created MIS report with the help of Hive In for analysis and then share Reporting manager.
  • Working on oracle Pl/Sql developer Database.
  • Listening to customer requirements and presenting appropriate solution.
  • Vendor coordination and Implementation follow-ups.
  • Executing Queries forwarded by Application vendors and maintain Audit log.
  • Attending team meetings and sharing best practice with colleagues.
  • Installation of Oracle on Windows 2003, 2008 Servers.
  • Configuration of Database on Oracle 11g.
  • Prepare audit report and present it to audit team.
  • Managing and monitoring the use of disk space, memory.
  • Taking Backups on scheduled time and monitoring scheduled Backups.
  • Creating / Altering / Dropping Application Users as and when required from Backend or from frontend.
  • Checking of Alert Log files for abnormal behaviors.
  • Documentation Report/Review – Site Documents, System Study, Backup Policy, Security Policy, Performance Management Document, Patch Management Document, Activity Report, Incident Report, Monthly Service Report etc.
  • Proactive monitoring & design implementation.
  • Reporting to senior level management.
  • Reconciliation of accounts and MIS module.
  • OGL issue handling.
  • Scheduling Mis and policy schedule Batches using plsql developer.
  • Handing renewal policy batches with issue.
  • Tracking calls to ensure timely response and closure (in accordance with agreed service levels).
  • Regularly update of the call status.
  • Closing the call post resolution.
  • Understanding an incident, its scope, and its severity.
  • Provide fixes to the incident as appropriate to resolve the problem reported.
  • Search the ready solution available in the knowledge database for call resolution.
  • Application Services Maintenance.
  • Providing Year end, Half Year end, Quarter end and Month end support activities.
  • Helping Database & OS team for patch movement / testing.
  • Call analysis and recommendations to fix the routine issues.
  • Tracking the external calls raised with the vendor for closure.
  • Client: Kotak General Insurance

Application Support Executive

AFORESERVE. COM (PARTNER OF HP Pvt. Ltd.)
06.2014 - 10.2015
  • Company Overview: Client: Life Insurance Corporation of India
  • Handling SR – DASH Tool (MADE BYE HP)
  • Primary skill to Automate the MIS in SQL process.
  • Unix command and shell script.
  • Executing Queries and preparing MIS reports.
  • Installation of Oracle software on Windows Platform.
  • Oracle Database creation, configuration & Memory parameter settings.
  • Disk space and memory management.
  • Scheduled backups monitoring and maintenance.
  • Meeting SLA and reporting to management.
  • Client: Life Insurance Corporation of India

Junior Application Support Executive

SK Solutions Pvt. Ltd.
03.2013 - 06.2014
  • Queries execution from backend and preparing MIS report.
  • Basic L1 Application Troubleshooting.
  • Maintenance and monitoring of development database.
  • Coordination with vendor for application issues.
  • Writing Unix commands level.
  • Documentation of application process flow changes and periodic review.
  • Application and data patches deployment on UAT environment.

Education

MBA - Operations Management

SMU University
03-2017

Bachelor in Information Technology -

Sandesh College of Science And Commerce
Mumbai

H.S.C. - Science

VNJK College of Science & Commerce
Mumbai

S.S.C. -

HBVM School
Mumbai

Skills

  • Strong Analytical
  • Sql
  • Oracle
  • Hadoop
  • Big data
  • putty
  • unix
  • Airflow
  • Control-M
  • ITIL
  • JIRA
  • Juniper

Extra Curricular Activities

Won 3 times Inter college Dance competition Won Inter college racing competition

Professional Courses

  • Oracle-11g from Authorized Oracle training partner
  • ITIL
  • AGILE
  • SQL EXAM
  • PLSQL EXAM

Personal Information

  • Date of Birth: 04/03/91
  • Marital Status: Married

Technical Highlights

Oracle Plsql, SQL, Unix command, Oracle 11g, Windows 2008, Unix, Oracle Toad, Oracle PL/SQL developer database, Win SCP, SR-DASH

Timeline

Production Support Lead

Purview Services
02.2024 - Current

Senior Tech Lead

HCL Technologies Limited
07.2022 - 08.2023

SENIOR CONSULTANT

SAKSOFT LIMITED
02.2019 - 07.2022

SENIOR IT OFFICER

Tata Consultancy Services
10.2015 - 01.2019

Application Support Executive

AFORESERVE. COM (PARTNER OF HP Pvt. Ltd.)
06.2014 - 10.2015

Junior Application Support Executive

SK Solutions Pvt. Ltd.
03.2013 - 06.2014

H.S.C. - Science

VNJK College of Science & Commerce

MBA - Operations Management

SMU University

Bachelor in Information Technology -

Sandesh College of Science And Commerce

S.S.C. -

HBVM School

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