Richa Ludhani

● Generated and analysed utilization reports weekly and monthly, providing crucial data for team capacity planning and decision-making, enhancing resource allocation efficiency by 15%.

● Extracted and compiled comprehensive data from SAP to ensure accurate timesheet compliance across projects, reducing discrepancies by 20%.

● Effectively managed task completion and project closure using Trello, ensuring timely and organized execution of essential actions, improving project closure rates by 10%.

● Utilized Trello to enhance personal productivity, setting reminders and meeting deadlines for individual tasks and small-scale projects, resulting in a 95% on-time task completion rate.

● Harmonized workflow dynamics for a 200-member team by systematically aligning over 5000 monthly BAU requests from stakeholders with individual skill matrices. Orchestrated precise task assignments and cross-training programs, ensuring resilient backup systems. Strategically managed daily capacity planning and weekly forecasting, achieving 100% SLA compliance and flawless request fulfilment.

● Streamlined expense management system, achieving annual time savings of over 3000 hours and a 25% reduction in errors, achieving Lean Six Sigma Yellow Belt certification.

● Leveraged lean methodologies to enhance SLA scores by 40% and drive annual savings of over 500 hours by improving the existing workflow management system.

● Oversaw the 'Beyond Event Management' initiative, coordinating invitations, registrations, and confirmations for KPMG's events. Managed monthly registrations exceeding 1500 for internal and external stakeholders. Utilized Power BI to extract and share reports with leadership weekly for strategic decision-making.

● Generated weekly and monthly utilization reports for leadership teams by extracting timesheet data for a team of 200 members. This effort reduced timesheet defaults by 30% and enabled leadership to track utilization more effectively.

● Created monthly SLA, volume, and quality reports for BAU requests and presented Excel dashboards to leadership. Led quality check efforts, ensuring timely and high-quality delivery to stakeholders.

● Created over 400 process maps using Gliffy and Visio to support project management, effectively mapping as-is and to-be processes to enhance project planning and execution.

● Awarded the prestigious Kudos Award in 2022 for streamlining various in-house processes in Q4 FY’22, alongside receiving the Spot Award for outstanding performance in Q1 of the same year.

● Successfully managed multiple concurrent projects in the Market Research Industry, ensuring high-quality outcomes with minimal supervision.

● Compiled and extracted data from SRSS, Power BI, Salesforce, and Fulcrum to present to internal and external clients, conducting regular audits to maintain operational compliance and provide actionable feedback.

● Developed strong client relationships by anticipating needs and effectively communicating with account team leadership.

● Utilized project management tools such as Jira, Confluence, and Microsoft Project to streamline project execution across different initiatives.

● Managed stakeholder expectations, project plans, and communications, providing timely updates to drive continuous service delivery improvements.

● Demonstrated expertise in B2B and B2C project management, leveraging platforms like Qualtrics, Intellisurvey, Survey Monkey, and Survey Gizmo.

● Utilized Fulcrum for sample plan design and implementation, Salesforce for project management, and Power BI for creating client-facing dashboards and graphs.

● Managed verification calls and interactions with high-end customers as Verification Officer in the Unsecured Lending Team, ensuring adherence to regulatory requirements.

● Administered end-to-end application processes, encompassing origination, underwriting, and closure, while maintaining compliance with federal lending regulations and bank policies.

● Achieved consistently high-performance metrics in call management time, customer satisfaction, and first call resolution, demonstrating strong customer service capabilities.

● Stayed current on industry trends, lending regulations, and company policies through active participation in team meetings and training sessions.

● Ensured accurate and up-to-date information was provided to clients, contributing to effective decision-making and customer service excellence.