Rida Nizami

As the personal and professional manager to actress Palak Tiwari, I am responsible for overseeing her entire work schedule, public appearances, and brand collaborations across the entertainment and fashion industries. My role requires high levels of coordination, confidentiality, and service, often working behind the scenes with elite clientele, luxury brands, and production teams.

Key responsibilities included:

• Managing national and international travel itineraries, including flights, hotel bookings, vanity vans, and on-ground logistics, ensuring punctuality, comfort, and privacy at every step.
• Acting as the single point of contact between the artist and stakeholders, such as production houses, PR agencies, event teams, and brand partners.
• Overseeing grooming, styling coordination, and maintaining a polished public image during high-profile events, red carpets, shoots, and appearances.
• Ensuring VIP-level hospitality standards are met for the artist and entourage across various environments, from film sets to private events.
• Navigating high-pressure, time-sensitive situations with composure and discretion, while safeguarding the artist’s schedule, safety, and preferences.
• Maintaining confidentiality, tact, and professional integrity while dealing with sensitive industry communications and private engagements.

• Delivered freelance makeup and grooming services to cabin crew professionals for interviews and public appearances.
• Guided individuals in aviation grooming standards, including skin prep and hairstyling techniques.
• Provided coaching on professional presentation, interview readiness, and in-flight appearance management.
• Assisted multiple candidates in securing cabin crew positions through tailored image consulting.
• Developed personalized makeup looks based on client features and occasions.
• Collaborated with photographers to ensure optimal makeup appearance in images.
• Networked with local vendors to expand professional opportunities within the industry.

• Prepared cabin for takeoff and landing by attending briefings with crew regarding flight details and checking emergency equipment
• Welcomed and attended an average of 210 travelers per flight, provided assistance with carry-ons especially customers with special needs for short haul as well as long haul international flights
• Managed resolution of global customer complaints effectively.
• Handled critical situations with minimal supervision.
• Received recognition from various customers for providing outstanding service, resulting in improved passenger satisfaction ratings
• Successfully lead the cabin crew in implementing emergency procedures during critical situations ensuring safety and well-being of the passengers on board with minimal cabin supervisor involvement
• Coordinated with high-end caterers to curate customized gourmet menus for passengers, including dietary restrictions, resulting in a 100% satisfaction rate with in-flight dining
• Developed strong relationships with international clients by offering multilingual support and cultural understanding, contributing to a higher level of client loyalty
• Managed refreshments cart at scheduled intervals to give passengers food and beverages.
• Replenished supplies in lavatories throughout the flight as needed.
• Responded promptly to customer complaints or requests for service during flights.
• Dealt with mechanical and passenger emergencies according to standards.
• Kept cabin neat, clean and professional in appearance.
• Inspected cabins before and after flights to identify and address problems impacting flight operations, safety or passenger comfort.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Delivered exemplary customer service to passengers, handling inquiries, complaints, and requests while maintaining a high standard of safety
• Assisted in the implementation of brand-driven initiatives during flights, enhancing customer loyalty and brand awareness
• Represented the airline at promotional events and PR activities, ensuring a consistent and positive brand image
• Trained new flight attendants on emergency procedures, customer service best practices, and interpersonal communication
• Coordinated in-flight promotions, such as duty-free sales and services, and contributed to in-flight customer feedback surveys

• Provided exceptional customer service by promptly responding to customer inquiries via phone, email and chat
• Resolved customer complaints and issues in a professional and efficient manner, achieving a customer satisfaction rate of 98
• Maintained accurate records of customer interactions and transactions using CRM software
• Collaborated with other departments to ensure timely resolution of customer issues and to improve overall customer