RIDDHI KHALE
Thane
Summary
Highly organized and hard-working individual with a strong desire to secure a responsible position within an organization. Seeks an opportunity to utilize exceptional interpersonal skills to drive organizational success.
Overview
5
5
years of professional experience
2014
2014
years of post-secondary education
3
3
Languages
Work History
Associate 2 - Client Services
Accurate Background Check
08.2023 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Utilized strong communication and problem-solving skills to handle customer concerns with timely and effective solutions.
- Demonstrated multitasking abilities by managing multiple customer interactions simultaneously.
- Built and maintained strong client relationships, earning positive feedback and high customer satisfaction ratings.
- Displayed adaptability by quickly learning and implementing new systems and processes.
- Showcased leadership by proactively resolving customer issues and providing guidance to team members.
Senior Verification Specialist - UK
Sterling Information Resources India Pvt. Ltd.
12.2021 - 06.2023
- Conducted employment and education verifications with meticulous attention to detail, ensuring accurate and thorough results
- Processed files on admin client and verification portal, ensuring efficient handling of data
- Managed a high volume of candidate verifications through effective email communication and organized mailbox management, ensuring prompt and accurate responses
- Utilized Salesforce to track and manage client interactions, maintaining a centralized database for seamless information access and enhanced client service
- Implemented proactive measures to identify and resolve potential verification discrepancies, ensuring the highest level of accuracy and integrity in the verification process
Customer Service Associate- Netflix
Sutherland Global Services Pvt. Ltd.
10.2019 - 12.2021
- Provided exceptional customer service to Netflix customers, resolving their queries and concerns with professionalism and empathy
- Addressed billing-related issues, app-related inquiries, and other customer concerns, ensuring timely and satisfactory resolution
- Maintained a positive and friendly demeanour throughout customer interactions, fostering a supportive and customer-centric environment
- Demonstrated strong product knowledge and technical expertise to guide customers through troubleshooting and problem-solving processes effectively
- Consistently exceeded customer satisfaction targets through active listening, clear communication, and personalized assistance
Education
HSC -
CHM College
SSC - undefined
St. Xavier's School
Skills
- Excellent communication skills, enabling effective collaboration with colleagues and clients
- Strong interpersonal skills, fostering positive relationships and teamwork
- Proficient in work management, ensuring smooth operations and workflow
Client relationship building
Personal Information
- Hobbies: Listening to music
- Date of Birth: 09/30/96
- Nationality: Indian
- Marital Status: Married
Timeline
Associate 2 - Client Services
Accurate Background Check
08.2023 - Current
Senior Verification Specialist - UK
Sterling Information Resources India Pvt. Ltd.
12.2021 - 06.2023
Customer Service Associate- Netflix
Sutherland Global Services Pvt. Ltd.
10.2019 - 12.2021
SSC - undefined
St. Xavier's School
HSC -
CHM College
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