Rimjhim Amol Gorde
Customer Relation Executive
Summary
Proven track record in enhancing customer satisfaction and retention at Hyundai Motors, leveraging skills in Customer Relationship Management and Excellent Communication. Expert in complaint handling and Microsoft Office, achieving reduced call times and increased satisfaction rates. Skilled in fostering customer relationships and improving operational efficiency, contributing to significant business improvements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Executive
Hyundai Motors
12.2023 - 05.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
Operations Supervisor
Eggskart (Startup Company)
04.2023 - 11.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Managed internal operational standards and productivity targets.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Encouraged and promoted ideas aligned to business needs and benefits.
Customer Service Executive
The Butternut Co.
03.2021 - 07.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Informed customers of upcoming promotions and deals to boost sales.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Care Representative
Aramex
09.2016 - 11.2017
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Management Studies, India - Finance
S K Somaiya College, Mumbai
Mumbai, India 04.2001 -
Skills
Customer Relationship Management
Documentation and notes
Customer Service
Excellent Communication
Payment management
Complaint Handling
Customer Engagement
Relationship Building
Call center experience
Microsoft Office
MS-CIT
Timeline
Customer Service Executive
Hyundai Motors
12.2023 - 05.2024
Operations Supervisor
Eggskart (Startup Company)
04.2023 - 11.2023
Customer Service Executive
The Butternut Co.
03.2021 - 07.2022
Customer Care Representative
Aramex
09.2016 - 11.2017
Bachelor of Management Studies, India - Finance
S K Somaiya College, Mumbai
04.2001 -
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