Rinita Puri
Pune
Summary
A dynamic Relationship Manager with a stellar track record in client support & partnership building. Expertise in streamlining processes and exceeding expectations. Ready to drive client satisfaction and business growth. Fraud Prevention Analyst with expertise in risk management and data analysis. Skilled in identifying and mitigating fraud to protect assets and reduce financial losses.
Overview
6
6
years of professional experience
Work History
Relationship Manager
Mohan Management Consultants
03.2023 - 02.2024
- Company Overview: A Singapore based Consultant firm
- Provided personalized support to clients, guiding them through the process of setting up their companies in compliance with local laws and regulations, ensuring proper paperwork and legal compliance
- Built strong relationships with clients, ensuring their needs were met and exceeded throughout the engagement
- Collaborated with internal teams to streamline processes and improve service delivery, resulting in increased client satisfaction and retention
Fraud Prevention Analyst
Teleperformance
04.2019 - 10.2022
- Demonstrated excellence in detecting and preventing fraudulent activities, contributing to the company's risk mitigation efforts
- Leveraged expertise in customer support to effectively address customer concerns and inquiries
- Utilized Global Customer Service System (GCSS) and CRM Dynamics365 to streamline processes and enhance service delivery
Associate Ops
WNS Global Services
02.2019 - 09.2019
- Provided comprehensive assistance to partners and vendors, addressing inquiries related to payments, logistics, and general enquiries
- Adhered to Average Handling Time (AHT) and performance criteria to maximize partner and vendor interactions
- Processed and disbursed vendor payments via Oracle, ensuring accuracy and timeliness
Business Analyst
Teleperformance
10.2017 - 09.2018
- Assisted customers via call and chat support, delivering high-quality service and resolving issues promptly
- Developed proficiency in POP Asset Manager and other customer service systems to enhance efficiency
Education
Bachelor of Business Administration -
DAVV
Skills
- Outstanding interpersonal and communication proficiency, emphasizing relationship building and maintenance
- Expertise in Global Customer Service System (GCSS), POP Asset Manager, CRM Dynamics365, Microsoft Office and Oracle
- Advanced problem-solving skills, meticulous attention to detail, and proactive issue resolution
- Track record of meeting performance metrics, delivering exceptional customer service
- Proven adaptability, dedicated to continuous learning and growth
- Relationship building
- Client relationships
- Relationship building and management
- Excellent communication
- Risk mitigation
- Strategic planning
- Customer service
LANGUAGES
English - Full Professional Proficiency
Hindi - Full Professional Proficiency
Timeline
Relationship Manager
Mohan Management Consultants
03.2023 - 02.2024
Fraud Prevention Analyst
Teleperformance
04.2019 - 10.2022
Associate Ops
WNS Global Services
02.2019 - 09.2019
Business Analyst
Teleperformance
10.2017 - 09.2018
Bachelor of Business Administration -
DAVV
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