Riparna Bapi Dutta

• Negotiated and closed long-term agreements with new clients in assigned territory.
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

Worked with ‘3’ UK Phone Contract Customers to understand the needs and provide excellent service.

Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and backed up other customer service managers.