Summary
Overview
Work History
Education
Skills
Software
Chess, Riding, Trekking
Timeline
Generic

Rishabh Sharma

Talent Acquisition Expert
Indapur

Summary

Dynamic Talent Acquisition Specialist with a proven track record at Teleperformance, excelling in candidate sourcing and recruitment planning. Achieved a significant reduction in time-to-fill through innovative strategies and strong collaboration. Skilled in screening resumes and fostering candidate relationships, while demonstrating exceptional communication and organizational abilities.

Overview

5
5
years of professional experience

Work History

Talent Acquisition Specialist

Teleperformance
04.2023 - 03.2024
  • Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
  • Collaborated with hiring managers to determine job requirements and understand departmental needs.
  • Reduced time-to-fill for open positions by implementing efficient recruitment strategies and effective collaboration with hiring managers.
  • Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
  • Compliance and documentation.
  • Continuous improvement and metrics tracking.
  • Maintaining the joiners-to-offers ratio.
  • Assisting the operations team in the case of sudden attrition in the process with efficiency.
  • Creating employee referral programs to motivate the employees for ER generation.
  • Assisting other sites from all over India in hiring, if needed.
  • Candidate Relationsip Management and Talent Pooling for bulk hiring.

Human Resources Intern

JobMitra
03.2022 - 03.2023
  • Worked with HR team to coordinate company events.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Updated and maintained employee records to respond quickly to requests for information.
  • Developed strong written and verbal communication skills.
  • Spearheaded recruitment efforts, including sourcing, screening, and interviewing candidates across IT departments, resulting in successfully filling key positions within established timelines.
  • Played a pivotal role in conducting performance evaluations and providing constructive feedback to candidates, contributing to the enhancement of overall workforce productivity and morale.
  • Created and updated tracking spreadsheets using MS Excel.
  • Answered phone and performed clerical duties to assist human resources department.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.

Customer Care Executive

Teleperformance
01.2021 - 02.2022
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Assisting customers with their purchases and providing troubleshooting if needed.
  • Maintained a dynamic relationship with the client and the management.
  • Counseling the team members in cases when the monthly target is not met.
  • Preparing daily rotas for every week.
  • Telephonic pipelining for upcoming sales.
  • Identify alternatives when circumstances change, and seek out responsibilities beyond the job.
  • Leading the team towards weekly and monthly goals.

Front Office Intern

ITC Hotels
07.2019 - 03.2020
  • Coordinated with maintenance staff to address facility issues promptly, minimizing disruptions for guests.
  • Participated in weekly meetings to discuss guest feedback and implement improvements in service quality.
  • Ensured proper storage of guest valuables by adhering strictly to security protocols.
  • Organized concierge services for guests, resulting in enhanced customer experiences during their stay.
  • Purchased and maintained office supplies.
  • Edited and proofread documents for accuracy and completeness.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Preparing the C-Form for the guests who reside outside of India.
  • Checking in and out the guests at the time of arrival and departure.
  • Exchanging currencies for foreigners or OCI at their request.
  • Handling guest complaints and also take feedback on their stay in the hotel.

Education

MBA - Finance And Human Resource

Devi Ahilya University
Indore
04.2001 -

Bachelor of Hotel Management - Hospitality Administration And Management

Devi Ahilya University
Indore
04.2001 -

Skills

Screening resumes

Recruitment

Candidate sourcing

Recruitment planning

Talent management

Social media recruiting

Candidate pipeline management

Salary and benefits negotiations

Cold calling

Recruitment marketing

Onboarding support

Vacancy posting

Software

MS Office

Micros

Vicas

Opera

DBMS

HRMS

Flipkart's Smart Assist

Discrepancy Report Management System

Chess, Riding, Trekking

Outside of work, I enjoy playing chess, riding motorcycles, and trekking.
Chess has helped me develop strong problem-solving and strategic thinking skills.
Riding requires focus, discipline, and patience, which I apply in my professional life as well.
Trekking gives me resilience, teamwork experience, and the ability to stay calm and motivated in challenging situations.

Timeline

Talent Acquisition Specialist

Teleperformance
04.2023 - 03.2024

Human Resources Intern

JobMitra
03.2022 - 03.2023

Customer Care Executive

Teleperformance
01.2021 - 02.2022

Front Office Intern

ITC Hotels
07.2019 - 03.2020

MBA - Finance And Human Resource

Devi Ahilya University
04.2001 -

Bachelor of Hotel Management - Hospitality Administration And Management

Devi Ahilya University
04.2001 -

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