Rishikesh Amate

Highly skilled Microsoft 365 Exchange Administrator with 2 years of experience managing and optimizing Exchange Online environments for organizations of varying sizes. Adept at configuring and maintaining mailboxes, managing mail flow, implementing security measures, and automating administrative tasks using PowerShell. Proficient in troubleshooting email delivery issues, ensuring compliance with security policies, and supporting hybrid Exchange configurations.

• Managed Exchange Online mailboxes: created, modified, and decommissioned user and shared mailboxes.
• Configured and maintained mail flow rules (transport rules), connectors, and accepted domains.
• Performed mailbox delegation (Full Access, Send As, Send on Behalf) and calendar permissions.
• Performed message trace and resolved mail delivery issues using Exchange Admin Center (EAC).
• Administered email forwarding, litigation hold, retention policies, and mailbox audit logs.
• Troubleshot Outlook client issues including caching, autodiscover, profile corruption, and connectivity.
• Provided L2 support for email-related incidents and escalated complex issues to Microsoft support when needed.
• Performed mailbox migrations from on-premises Exchange to Exchange Online.
• Participated in weekly team reviews, provided knowledge sharing, and maintained internal documentation.
• Trained junior team members on Office 365 Exchange features and best practices.

• I got recognized as the "BUDDING STAR" during Q1 - 2025.
• Collaborated with team of 5 in projects like Public folders access removal.
• Documented and resolved more than 1000 incidents without any escalation.