Ritesh Dattaram Sangar

Key Responsibilities: Operational Excellence: Process Improvements & Automation:

Managed Corporate and Retail Banking Applications including:
Cashin Collection, Cashin Disbursement, Cashweb, Eshare Dealing Code, Staffware Corporate - TradeStream, Staffware Retail - CUR/BWAS/VBMS
(Environments: Production, Disaster Recovery (DR), Standby, and UAT)

• Led Incident Management, ensuring quick resolution and root-cause analysis for critical banking systems.
• Owned Deployment and Release Management across multiple environments, ensuring smooth delivery with minimal downtime.
• Managed Patch Management across OS (AIX,Windows), DB, and Middleware layers.
• Conducted VAPT and Security Fix Management in compliance with internal and regulatory requirements.
• Executed Change Management processes aligned with banking standards and protocols.
• Oversaw Disaster Recovery (DR) Drills, ensuring 100% readiness and documentation.
• Led and coordinated multiple Audit processes (RBI, PCIDS, Internal, IS Audits) with full compliance.
• Daily tracking and coordination of activities, status reporting, bug tracking, and change/release creation as per bank processes.
• Technologies worked on:
  Oracle DB, WebLogic, IIS, WebSphere, MySQL, Apache Tomcat, DB2, DB2 Content Manager, IBM iProcess Engine, Java Broker Services
• Streamlined release workflows and enhanced alert monitoring by automating queries in Appnomics.
• Automated:
  Data patch deployments using Ansible
  BAU reports via HEAL
  Cashin archival processes in Autosys

Key Responsibilities: Technical Contributions:

• Led multiple critical projects, including:
  Data/Content migration from DAX to DAXPC, managed end-to-end from the US onsite.
  Migration of Star content from version 2.0 to 3.0 for live production workflows.
  Transition of applications from on-premise to cloud data centers, ensuring zero data loss and minimal downtime.
• Oversaw product deployments across environments: Production, Pre-Production, and Staging — from package review and deployment planning to issue resolution and execution strategy.
• Managed cross-functional teams; tracked daily activities; created detailed status reports and tracked bugs/issues through tools and custom checklists.
• Responsible for:
  Problem Management, Major Incident Management (MIM) reporting
  Weekly Status Reports (WSR), Feature rollout planning, and deployment checklist/tracker updates
• Designed and configured environments across:
  Application, Web, JBOSS DC/MC, NGINIX streaming, Search, App Fabric, Redis
  Integrated with Azure cloud monitoring and deployment tools
• Automated workflow pipelines to streamline media content processes, minimizing manual intervention and human error.
• Performed SQL Server database design, query optimization, and performance tuning.

• Provided L1 and L2 support for enterprise applications, directly interacting with US-based users via email, phone, and instant messaging to resolve technical issues within defined SLA timelines.
• At L2 level, gained strong debugging skills by handling critical and complex incidents, leading to significant reduction in issue resolution time.
• Drafted and published multiple Standard Operating Procedures (SOPs), which were approved by the client and made available on the shared knowledge base for team-wide use.
• Led knowledge transfer sessions and mentored the L1 support team during onboarding and functional ramp-up.
• Managed and resolved critical/high-priority incidents, including providing urgent fixes to maintain business continuity.
• Developed and executed SQL-based programs to implement enterprise-level urgent data fixes as part of incident or change resolution.